Mister Car Wash

Denise B 

on BBB

2 years ago

You can Not get Through With them ******************** phone call they automatically deducted 20 dollars from my account my last money to get gas I'm very upset!! I can't reach anybody and it keeps looping me back to the main menu. THIS IS AN AUTHORIZED CHARGE 

Karah O 

on BBB

2 years ago

Damaged my vehicle and the manager lied about submitting a corporate incident report. This place is trash, they only care about expanding to new locations and you can never get anyone on the phone. 

Evan B 

on BBB

2 years ago

Mister Car Wash of **********, ** ripped the spoiler of my car off. This was an OEM part not aftermarket. *** made multiple attempts to contact them about it but i have no return phone call or email. The email i sent had all the information they could have possibly needed to get a response including time of wash area where it happened, plate number, part number, part link on the oem website, price, color, model of car, and more. They have no excuse to not respond to a customer with a damaged car. No one answers the customer ... read more

Salma D 

on BBB

2 years ago

WORST CAR WASH COMPANY!!!I wont even give this company one star review, but its making me. I had purchased an exterior service (the platinum service online). I went to the ***************** location and the guy standing outside said he is not able to scan the barcode that was sent to me. Then he said that unfortunately they wont be able to do anything for me because they dont have proof of purchase. I even showed him thr email I received with the bar code, how much more proof did he need?? I told him that I need my car washe... read more

Kaitlyn Z 

on BBB

2 years ago

Told Id be on hold for 39 minutes, a few extra minutes okay, but going on an hour and a half on hold is not okay 

Ed C 

on BBB

2 years ago

I have been coming to Mr. *** Wash for over 15 years. I have had at least 2 vehicles sometimes 3 on the unlimited wash plan for all that time. Over those 15 years I have seen service and management decline while prices continue to increase.On my latest visit, the trim around my front grille broke free from the grille after going through the car wash.I asked what would be done and one of the nice employees took my information and filed a report. He said a manager would contact me to see about fixing it. Four days later I got ... read more

Alex M 

on BBB

2 years ago

After being an employee there from the start of this location, its sad to see where the company has gone. Way too left leaning of a company, empty promises, do not care for employees or customers. They will do alot to get out of paying for damage they clearly caused, VERY dishonest! After you are given a position, and do everything for it after being told itll be finalized in 2 months, a year later "that never happened, you were never given that!" Luckily, I have the meeting notes showing it from the previous RM. Do not wash... read more

Stacey K 

on BBB

2 years ago

Every month we are billed on the first. We went to get a car wash on the 30th then canceled our monthly plan. A few days later I noticed we were charged for the next month. We had to go back and talk to the manager twice before he finally left a message saying customer service would need the card we used to refund **. When we called customer service we were told they would not do that since we got the wash after the 28th. Apparently our month ends on that day. 

Michelle L 

on BBB

2 years ago

Had a membership for 2 months found out my car has ******* worth of damage, has been 10 days no return phone call since I filed claim.