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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Excellent customer service very nice people would not take my vehicle any place else, and they take pride in their work
Business response:
Thank you for your kind words! We're pleased to hear you're impressed by our customer service team. We look forward to serving you again in the future! Have a great day! - Gallatin Ford
I need some at the dealership to call me about my *new car* needs quit abit work done on the problems with the areas under the front place where the tire scratch above and on the rubber bending above the tire on left side. You will just have to check it all out or maybe find new one. Then other people can drive that one. Please call me and let me know when any of this can be repaired or just find new one. Thanks Pamela Daniels 931-367-3757
I was very satisfied with the work that was done on my vehicle. Everyone was professional and polite.
Jessica does a fantastic job with all the my auto needs. She worked with the insurance company
Business response:
Covington, thank you for trusting Jessica and Gallatin Ford with your business!
They are professional, and take great care of our vehicle. Dylan was a pleasure to deal with, and Tyler did a great job serving our vehicle.
Business response:
We’re pleased to hear our team took such good care of you! Thank you and come back to see us at Gallatin Ford Sales Inc. anytime.
Customer service interaction inside dealer, on phone with mobile service rep, and barrage of phone calls has failed me time after time. Harassed with endless calls. Representatives brushing off my concerns onto other departments. I do not trust nor can tolerate lack of genuine customer service. This is reason I will choose another service provider. Including my next purchase. Mechanic shop performance has been stellar. On point, communicative, thorough. Really liked video tech provided for mobile service, even though mobile ... read more
Business response:
Thank you for sharing your feedback. While it's great to hear that our service department and mobile service video tech met your expectations, I'm truly sorry about the overwhelming calls and lack of genuine customer service you've experienced. We strive for better communication across all departments, so this is concerning to read. If you're open to discussing further or have any other questions or concerns, please feel free to reach out anytime. Thank you, Tj Pardue - Service Manager - 615-452-2792 ext 2233
2022 Ford F350 diesel. Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not working. Repaired under my extended warranty. Got my truck back two days later and had problems starting it, I had both batteries checked and learned both were bad. I had asked the service advisor about the batteries when I picked up my truck and was told they were good for 4 years. I checked online about how bad batteries and how it affected the Def system senso... read more
Business response:
It's disappointing to hear about your experience with the service and communication issues. We strive for transparency and thoroughness in our inspections, so it's concerning that this wasn't reflected during your visit. I apologize for any inconvenience caused by the battery situation and lack of follow-up from our team. Please feel free to reach out directly if you'd like us to look into this further or discuss a resolution. Thank you, Tj Pardue - Service Manager - 615-452-2792 ext 2233
The adviser became visibly frustrated the moment I asked if I could use a coupon their dealership had emailed me. She reacted with obvious irritation and even tried to scold me, as if I were a child, about when I should present the coupon.
Jenna was very knowledgeable about the inventory on the lot and vehicle information. Great salesperson.
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,079 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open tomorrow at 9:00 a.m.
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