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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service
Gallatin Ford service department was very difficult to work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated my wife and completely dismissed her when she told them what she believed the issue to be. It took me calling the service department before they looked into the issue as she described.
Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses the$49.00 special that I came in for! Sorry to say not much has changed..
Business response:
I'm sorry to hear about your experience with the oil change. It sounds like there was a miscommunication regarding both timing and pricing, which is not what we aim for. We appreciate your feedback and would like to address any concerns you have directly. Please feel free to reach out at your convenience so we can make things right. Thank you, Derek Swords - Service Manager - 888-635-8055
Zach is the best for car sales. Doesn’t pressure you into adding anything you don’t want. Very informative on all vehicles. Definitely see him for your next vehicle purchase.
Business response:
We're delighted to hear that Zach provided such a helpful and pressure-free experience at Gallatin Ford. Thank you for recommending him, and we look forward to assisting with your future vehicle needs!
Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend.
Business response:
We're delighted to hear that Stephanie and the service team at Gallatin Ford provided you with quick and efficient maintenance. Thank you for recommending us!
I have never used you for an oil change, but I decided to with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would almost double what I anticipated on paying. I never give negative feedback and rarely miss all the fine print, so maybe it’s on me. I will say that I will not be back as I do not do business with companies that handle business like this.
Business response:
Jonathan, I apologize for any confusion regarding the pricing of your oil change. We strive to be transparent with our offers and it's disappointing to hear that we fell short in this instance. If you have further questions or would like to discuss this matter more, please feel free to reach out. Thank you, Derek Swords - Service Manager - 888-635-8055
I came in last night to get an estimate of what my Ford Escape would be for a trade-in. Gunner immediately greeted me with a smile. He listened and paid attention, and he instantly starting showing me the exact vehicles I would be interested in. He didn't try to upsell or convince me I needed something bigger or better. He was very professional and friendly. I bought the vehicle within a couple of hours of stopping in when I was just planning on looking and getting some price comparisons. When we were done, Gunner went to sh... read more
Business response:
Lisa, we're delighted to hear that Gunner and Lauren made your experience at Gallatin Ford so positive! It's wonderful knowing you felt well taken care of and found exactly what you were looking for. We truly appreciate your kind words and look forward to serving you as a lifetime customer!
Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!!
Great experience. We LOVED Javier! Very down to earth, relatable, knowledgeable and friendly! We purchased a new vehicle for my husband and will be going back within the next 6 months to trade in my car!
Business response:
Thank you for sharing your experience with us at Gallatin Ford! We're delighted to hear that Javier made such a positive impression and helped make the process enjoyable. We look forward to seeing you again when it's time for your trade-in!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 2,526 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open tomorrow at 9:00 a.m.
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