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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I take my 22 Ranger to Gallatin Ford for all service and will continue to do so.Thank you to Stephanie S.
Business response:
Your confidence in our team means so much to us! Thank you for choosing Gallatin Ford and for sharing your feedback about Stephanie.
Gallatin Ford does provide appointments for oil changes, which is a great improvement for the previous owners. The service writers were friendly and professional.
Business response:
Hi Jim - Thank you for trusting our team with your vehicle's oil change. We appreciate your business and we hope to welcome you back to Gallatin Ford down the road!
Communication with me is key and I felt like there was a lot of miscommunication between not only the sales and us but finance as well
Business response:
Stephanie, I apologize for any miscommunication you experienced with our team. We strive to provide clear and consistent communication throughout the process, so it's disappointing to hear we fell short. Please feel free to reach out if you'd like to discuss this further or have any questions. Thank you, John McCann - Sales Manager - 888-348-7783 x 2101
I haven't met Stephanie, but if she is anything like Chris & Gil , she would have my business any day . It is rare now a days to do business with genuine professionals that care for you the way these folk did for me . I was taken by their kindness , consideration & generosity. I don't want to spend my money unwisely, so I look forward to dealing with the folk at Gallatin Ford .
Business response:
Mule, this review made our day! Thank you for choosing Gallatin Ford and for sharing your appreciation of Chris and Gil's great work. We look forward to welcoming you back for your future purchases!
I was very pleased with the recent service I received at Gallatin Ford for my 22 Mach 1. After a glitch in parts delivery, my Service Advisor, Stephanie, worked tirelessly to get matters resolved and had a technician install the necessary parts at my home. I will definitely go back to Gallatin Ford for future service on my Mustang. Both Stephanie and the Service Manager deserve 5 Stars for a job well done. 👍👍
Business response:
It was our pleasure to assist you and your 2022 Ford Mustang Mach 1! We appreciate you highlighting Stephanie's great work and we look forward to welcoming you back to Gallatin Ford next time. Thank you for your business and take care!
UPDATE: I did get to speak to TJ yesterday 7/14/25 about the situation and he made it right. I do appreciate him and working with me and the situation and I’m updating my review based on the service and honoring my quote. Thank you again TJ. Short version: was verbally quoted $150 and then my bill was $540 before they threw on a 15% and dropped it to $460. ASK FOR A WRITTEN QUOTE AND ASK IF THATS LABOR OR THE WHOLE SERVICE, BECAUSE THATS THE “MISCOMMUNICATION” Long version: I went in on 6/30/25 for a complimentary fuel injec... read more
Business response:
Natalie, I'm sorry to hear about the miscommunication and frustration you experienced. It's important for us to provide clear and accurate information upfront, so I apologize if we fell short in this instance. Please reach out when you have a moment; I'd like to discuss your experience further and see how we can make things right. Thank you, Tj Pardue - Service Manager 615-452-2792 ext 2233
Fetty was awesome! ! He even came in on his day off to help us!! I was a nervous wreck and he made our experience smooth sailing the entire time!!
Business response:
Amy, it was our pleasure to assist you! Thank you for choosing Gallatin Ford and for sharing your great review of Fetty and the team.
Always I found choices for leave Gallatin Ford really grateful with the best deal I expected
Business response:
Vicente, thanks for the awesome review of Gallatin Ford!
LACK OF COMMUNICATION! Dropped my 2010 Lincoln MKX off Thursday, July 3, 2025, at 6:30 AM (I realize service dept. doesn’t open until 7 AM), for an oil change only! My husband received an email with a video of the car inspection at 8:38 AM. I tried calling MULTIPLE times to get a status update. Two times I was told a service rep would return my call. That never happened! I finally received a call around 4:30 PM indicating my car was ready. I questioned Lauren as to what time my car was actually finished. Lauren indicated she... read more
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,079 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open tomorrow at 9:00 a.m.
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