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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Love my new car Had a great experience with my sales rep and bought the car of my dreams thank you Chase this is my second vehicle with Miracle Ford and will come back for my next one when that comes
Business response:
Phyllis, Thank you for your nice review. We are fortunate to have Chase as part of our sales staff and glad he was able to help you purchase the car of your dreams. We're especially pleased this was a second purchase since we work very hard to create an atmosphere where our customers want to continue to do business with us. This includes servicing your vehicle, so we look forward to seeing you back to keep your car maintained.
Fair & Honest I calculated the sales tax incorrectly when making an offer. They offered additional vehicle protection in lieu of my error. When the error was explained, I rescinded my previous offer. We came to a mutually agreeable price and closed the deal! They could have just taken my initial offer and kept the money. That kind of honesty is unexpected and refreshing. I am very please with my experience and my salesman, Chase Rennie.
Business response:
LincolnMKS, Thank you for your kind review. We appreciate you pointing out that we corrected an error on your part that would have been favorable to us. Our business philosophy is to treat others as we would expect to be treated. We also take the belief that we have to look ourselves in the mirror and like what we see. To those two philosophies we hire and train employees and keep true to our core business values. We're very pleased to have been able to assist you in an honest and professional manner. Thanks again for your p... read more
My favorite dealership. Love these guys! This is my second vehicle from Miracle Ford and I will be back again for my next one. I give my upmost appreciation and very special thanks to Bryan Hopper, which I purchased my first car from, and Tim Saunders for there absolute top notch professionalism and very friendly atmosphere they presented to me as a customer. They answered all my questions I could throw at them, knew exactly what I was looking for and helped me into a beautiful 2017 Ford Fusion SE. Thanks again for another g... read more
Business response:
Jbebee, Thanks for your nice review and for continuing your relationship with Miracle Ford. We are fortunate to now have had Bryan Hopper with us for a number of years and Tim Saunders is new to our business and we are encouraged by what he has shown us so far. We're so pleased to be your favorite dealership, and feel truly lucky to be loved by you!! :-) We look forward to seeing you back for your regular maintenance and to keeping this love affair going.
Great customer service and great deam Sales rep was curious and professional as well as finance officer and manager. Would recommend this dealership to my family and friends . Thank you and farewell
Business response:
Hltdet11, Thanks very much for your review. Tim Saunders is new to our business and it is encouraging to see him off to a great start. We look forward to many more satisfied customers being helped by him. Thanks again for your purchase.
A Great First Experience with the Service Department! I recently moved to the Gallatin Area and wanted to get my Ford F-150 serviced before headed back home to pack up everything to bring back. I checked out the website and was impressed with what I say so I set up an service appointment. I was welcomed the minute I pulled into the service bay. Wayne Hill, who I did not know was the manager at the time, took my info and asked if I needed any other services done. Then I went to the customer waiting area which had everything I... read more
Business response:
Dan, Thank you for you detailed and kind review. We've all at some point had our car break down and it is not fun. We get upset and feel that we have lost control over our situation. Yeysson and Wayne deal with this everyday. It is encouraging to have them receive praise since they can often times feel unappreciated. Anyone who has ever worked in this type of position can relate to this. So, again, thank you. we look forward to seeing you again in the near future (for routine maintenance.) :-)
First Time Buyer-Excellent I received impeccable customer service at Miracle Ford. Being a first time car buyer, I was a bit nervous but I was treated incredibly well by John James who managed to calm my fears with his impressive knowledge base and personable demeanor. Sandra in the finance department was also such a joy to work with. She was very knowledgeable and a great deal of fun to talk to. Both of these fine individuals made my experience at Miracle Ford such a pleasant one. I would happily purchase another vehicle he... read more
Business response:
bmc609, Thanks so much for taking the time to write a review. We appreciate your purchase, especially with this being your first car purchase. We understand that buying a car can be stressful--there's a lot of your money being invested. We work very hard making sure our processes are as transparent as possible and give customers options to consider. We're very pleased that these processes created an excellent buying experience for you. Congratulations on your purchase! We look forward to seeing you back for your regular main... read more
Very Accommodating I started my search for a new "Used" Pickup over the weekend searching the internet. After using the Car Buying Service through USAA, I was contacted by Josh (Strain). He already know my personality by the information that I had submitted. He kept to his word that he was not a salesman and would give me as direct answers as I wanted not wasting my time or his. Josh really kept this fish on the hook. I'm a low patience, don't have time for games type of guy and I don't like feeling like I'm being played. Jo... read more
Business response:
beaucheminme, Thank you for your very detailed review and, of course, your purchase. It is very rewarding to see how this internet inquiry grew into a sale. With the ease of shopping online, most of our customers begin their shopping this way. Our internet department is set up to do just as you said, give you the information you need to make sure the vehicle you're looking at will fit your needs and then set up an appointment for you to finalize your purchase. It's nice to see that Josh took it a step further. It's also nice... read more
My experience at Miracle Ford was great. Having just moved to the area, I feel like our family has already found our local dealership. The staff was professional, courteous and helpful. We have already purchased an F150 and Explorer, both of which were wonderful experiences!
Business response:
Babdhall, Welcome to middle Tennessee! Thanks so much for your purchase and for making the smart choice to buy from Miracle Ford. We agree that you've found the right local dealership and we promise to keep working hard to reinforce your decision for years to come.
The whole staff was amazing. From the moment I pulled on to the lot, walked to the showroom, the salespeople were quick to make sure I was helped. My salesperson, Josh Pelican quickly introduced me to the GSM Jean Rollins who took time to hear what I was looking to accomplish and together they made it happen. Josh took his time to explain all the features, to listen to my concerns, and was neither pushy nor overly aggressive. Every time he pointed something out, he made sure I understood. I also had the privilege of meeting ... read more
Business response:
John, Thanks so much for your purchase and for taking time to post a review. It's very encouraging to hear that several of our sales staff were instrumental in helping you make your purchase. An auto purchase can be a complicated transaction and it can take several people in key positions to make this transaction a smooth process. We're very pleased to have been able to help. We look forward to seeing you back for your regular maintenance.
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,086 reviews.
When is Miracle Ford open?
Miracle Ford is open now. It will close at 7:00 p.m.
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