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Milton Ruben Chrysler Jeep Dodge Ram
- Auto Repair
- Augusta, GA
About this business
Milton Ruben Chevrolet is Augusta's choice for Chevy cars, trucks and SUVs. Our family dealership has built a reputation in the Central Savannah River Area for service, selection, and great deals. For the life of your new or used car, trust our service and parts department. Our mechanics everything from routine maintenance to the biggest repair jobs.
Location details
3508 Washington Rd, Augusta, GA, 30907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Jason the sales man did amazing getting us in a car we wanted, Shane the sales manager was amazing in helping us resolve our previous problem and kept his word and Scott from finance worked his fingers til he got us where we wanted to be thank yall
Business response:
Thank you for writing about your visit with us, Carole! We are happy to hear that Jason, Shane and Scott were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check out our page -- we offer exclusive specials for our likers. Sincerely, The Milton Ruben Team 706-868-5454
Loved my service with Omar and Scott in the sales and finance departments, but after the sale was done, I have had the worst customer service EVER!!!! The GM and service writer in service never return calls or emails and left me with no car for 27 hours and refused to fix a problem that was caused by the bad gas that came from the dealership's above ground fuel tank! A brand new car with 57 miles on it should not sputter at start up! This dealership needs some serious work on their communication and customer service skills! ... read more
Business response:
Ms. Kopec, Thank you for taking the time to leave this review, and thank you for the kind words about Omar and Scott. Our belief was that when your vehicle was picked up today, all problems were fixed and your vehicle was operating at 100 percent. We also could not detect a problem that would have been caused from bad gasoline. We are truly sorry if this was not communicated correctly to you. We consider ourselves to be better at laying all information out for the customer, and we are disappointed in this error.We failed tod... read more
Upfront service was better this time, greeted quickly and the waiting room hospitality was a great. However, I was charged for a warranty oil change, failed to rotate tires as I asked and failed to put nitrogen in tires. Then they managed to get grease on my interior.
Business response:
Mr. Clark, Thank you for taking the time to leave this review. We take full responsibility for the mistakes that we made during your most recent visit to our service lane, and want you to know that these recent actions do not reflect the 100 percent customer satisfaction that we require of our employees. We hope you understand that your negative experience, especially the unprofessional mess we left in your vehicle, was a unique situation that we have dealt with internally. We’re happy to hear that after speaking with a mana... read more
Had an Out the door price offered to me. I said I needed to talk to my bank on Monday, (the salesman knew from the beginning that I was using my own bank) but when I told him about Monday, he walked away and came back with $1k more on the price because I wasn't financing through them. How do you give an Out the door price, then retract it? Had a bad experience with Dennis Giles and the Internet and Financing departments. I think it's worth the drive, to leave the area for better deals and possibly honest sales people.
Business response:
Mr. Underwood, we apologize that you weren’t satisfied with your recent visit to our dealership. The Chrysler rebate that you are talking about only applies to customers who finance with the dealership, and we have no control over this fact. We are truly sorry if this was not communicated correctly to you and your family, and we realize that this is the reason that you did not purchase a vehicle from us this past weekend. We consider ourselves to be better at laying all information out for the customer, and we are disappoint... read more
It is a scam they use bait and switch like tactics to get you into the store. They will have things posted and go back on deals
Business response:
Mr. Miles, we apologize that you are so dissatisfied with your recent visit. We understand that our drivebaby.com website had an error when listing the details for a specific vehicle. Our team corrected the mistake the day that you brought it to our attention, but we understand that you feel misled. Thank you for pointing out this mistake, and we apologize that the inaccuracy was approved and put online. This oversight is unacceptable, but we hope that we can earn your trust again in the future.
We've dealt with Milton Ruben for years and have always had excellent service. We just bought a 2015 Grand Cherokee from them and received the same excellent deal we've always gotten from them. I've lost count of how many Jeeps we've bought from them since our first purchase with them in 1999. John Molton is the best salesman, never any pressure, fair deal and no haggling. Robby Newman makes sure the staff is courteous and professional. Mike McNutt will make sure everything is taken care of in the service department. I would... read more
I Highly suggest buying a vehicle elsewhere. Our experience was awful.
Business response:
Mrs. Tiffany Lange, as we said when we spoke with your husband this morning, we do apologize for the complications during your visit. We do not define interest rates on car loans, and we completely understand your frustration with the complications caused by the credit company you have been working with. We are so pleased that Ian will be visiting us again this afternoon and look forward to the opportunity to do everything we can to make your situation easier to manage. Please don't hesitate to ask to speak with General Mana... read more
Oil change and wipers replacement. Appointment at 12:30 pm. It is now 2:05 pm, and I'm still waiting for it to be completed. This is absolutely ridiculous and I will never come here again for something so simple.
Made an appt to have a recall fixed on the car. Only for them to tell me an hour later that they don't have the part. I made this appt on Tuesday. They could have called and told me they didn't have the parts in. Next they show where my car is and I see the trash they left!
Frequently asked questions about Milton Ruben Chrysler Jeep Dodge Ram
How is Milton Ruben Chrysler Jeep Dodge Ram rated?
Milton Ruben Chrysler Jeep Dodge Ram has a 3.7 star rating with 465 reviews.
When is Milton Ruben Chrysler Jeep Dodge Ram open?
Milton Ruben Chrysler Jeep Dodge Ram is closed now. It will open on Monday at 10:00 a.m.
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