Midtown Commons

Ben S. 

on BBB

5 years ago

Regency will never look into solving your problems. We have had a terrible neighbor above us who locks their dog into rooms and barks every 2-10 seconds. Starting at 6 am until 5 pm.. or even better when she leaves at night between 10 pm - 2 am. Also had my refrigerator break and was told that it would be fixed in a few hours. Luckily I have a large cooler and was able to save my perishables. Management has absolutely no care in the world to solve any issues. I’m still waiting on a new refrigerator. The manager Melissa has b... read more

Brenna I 

on BBB

5 years ago

This company refused to release my own renter history , which is illegal. This situation ended up having me rejected for housing that I am trying to get. They gave me and the screener the run around , sent me to customer service which did nothing , I called corporate and they sent me to customer service which still did nothing because they did not even answer. Two years of me renting with them is disappeared and it is affecting my current living situation 

Sarah B 

on BBB

5 years ago

This company is absolutely terrible. The people they employ suck. They are unresponsive and do not do anything they say they will or answer any questions you ask. The people they employ consistently get away with terrible customer service with no accountability. My property was just sold by them to another property company and all I can say is THANK GOD. Alliance Residential and their business practices should be investigated. If you can avoid moving into one of their properties, I suggest you do. 

Paulina O 

on BBB

5 years ago

After living at Kensington Apartments in Sacramento, CA for 8 years they started doing renovations, which were actually quite overdue, however, the way they have handled the renovation has been very inconvenient for tenants. The renovations have been ongoing for the past year. Recently they misrepresented the amount of days it would take to complete renovating the bathroom and kitchen. They started the work on a Monday and the kitchen counters, cabinets/drawers and sinks, 2 bathrooms cabinet/sdrawers and 1 bathroom sink were... read more

James L. 

on BBB

5 years ago

Moved into our apartment, the first night we were there, we heard a loud buzzing noise coming from the wall. Had maintenance come and look at it and there was nothing they could do. Our apartment is directly under all the a/c units so we here a motor going off every 10 min a unit kicks on making it unacceptable to be paying $1665 a month in rent. Our lease is up in 7 months so don’t move to the top floor of building 11, as you will have the same issue we are having. I simply asked Kimberly the manager to come into our apartm... read more

Alex C 

on BBB

5 years ago

These people are crooks. DO NOT MOVE IN TO THE STANDARD IN DALLAS OR ANY OF THEIR PROPERTIES. First of all, everyone working in the front office of The Standard in Dallas are complete airheads. They do not answer phone calls, do not return calls when left voicemails, and do not respond to emails. The only way to deal with these people is in person but then you're just talking to morons who's only response is, "uh we'll look into it and get back to you". They overcharged me on rent by $400 one month and I didn't receive that ... read more

Scott V 

on BBB

5 years ago

Spent two days cleaning my apartment. Didn't get my deposit back solely because they clean the carpet every two tenants. So if your the second tenant to move in, then your responsible for paying for the carpet to be cleaned. 

Kristy_M 

on BBB

6 years ago

I am so grateful to not have made it to the lease signing process with Regatta Sloan's Lake, an Alliance Residential Property. I discovered that they incentivize positive google reviews with Starbucks cards and financial perks, but the Yelp reviews are very telling (regular car break ins despite "security patrols," pictures of dog poop in the hallways, hidden fees for "shared utilities," and withholding deposit and charging extra move-out services even when apartments are in good shape). I requested that the company return m... read more

Diana C 

on BBB

6 years ago

I live in the Jefferson Platinum Apartments located in Anaheim CA. The apartments are lovely. The staff is friendly but is incapable for communicating with one another and residents. I was scheduled to move in end of September. Two days before I was scheduled to move in, I was informed that the apartment was not ready. I had movers and requested time off from work. Our bags were packed. Utility accounts were made. It was ready TWO other times, but in the end, it was not ready until mid-October. They apologized and gave us in... read more