Midtown Commons

Hailee J 

on BBB

5 years ago

This company has been completely unprofessional and does not care for its residents. I have been attempting to contact them for weeks. When I finally received an email reply **********was disrespectful and disregarded my questions and concerns. When I asked for someone to return a phone call or communicate other than via email they responded "no one will be in the office for 15 minutes. Bottom line..." This alone is so unprofessional and rude. No one called me back or answered the phone after the supposed 15 minutes and 3 vo... read more

Jennifer G 

on BBB

5 years ago

I would never again move into an apartment complex managed by Alliance Residential, as they take advantage of residents upon move out and do not upkeep living areas in the building. I lived at Aspect Apartments for 15 months and as soon as Alliance took over management, common areas and hallways were rarely cleaned and smelled. In addition, they have horrible customer service. After moving out, I was asked to pay for full carpet replacement and was given a bill of $675. I was shocked to receive this bill as we had left the c... read more

Jorge c 

on BBB

5 years ago

can be 0 stars??? really bad service at Broadstone van dorn Alexandria manager never reply to emails *building full of roaches and mice ( i have pictures if you need) *elevator broken all the time ( pictures ??? i have) *hallways smell bad poop of dogs *smoking marijuana ( weed ) inside of building , manager dont care *drunk people at lobby all the time *maintenance never complete but send a email for request complete *car windshield broke *parking lot no light *pool high level of quimical ( am cpo) *they cut the water aniti... read more

Real 

on BBB

5 years ago

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Deborah C 

on BBB

5 years ago

I have not been given a lease renewal offer or lease & my lease expired 01/31/2019. I have asked in writing and in person from January 2019 to May 2019 for lease renewal offer and a lease. Instead my rent was increased to month to month rate for May 2019. After I was mailed a bill for amount on my lease in April 2019. Lived in same apartment from 01/2014 to 05/2019, a 1 bedroom & 1 bathroom, 798 sq.ft. Initial rent $1,670.00 on 01/24/2014 raised to $1,860.00 by 02/01/2018. Then by May 1, 2019 couldn’t pay rent online RENTCaf... read more

Jessica E 

on BBB

5 years ago

Month-to-month tenant @ Monaco Park in LV. Management tried to increase my rental amount by over $1,000(!!!) so that I would have to sign a lease. Over $2,400 for a 700 sq ft garbage apartment? No thanks! Gave notice to quit. Management tried to tell me I had to give 60-days notice. Apparently they have no idea what NRSs are, but it specifically states that tenants who are month-to-month and not under a lease, only have to provide 30-days notice. Paid final month's rent. Received bill from outside company, Debt Logic (whom I... read more

Pankaj 

on BBB

5 years ago

I stayed in Tradition at Kierland, the customer service does not respond to emails or phone calls. I left voice mails even to get the final settlement details. They will just sent email asking more money without providing complete details and don't even care to respond to follow-ups. My security deposit was not refunded. If you call the leasing office, they will ask you to call the customer service who wont even respond. This is what they send in emails- Please be advised that failure to remit payment in full may result in t... read more

Ryan D 

on BBB

5 years ago

Car Theft with no resolve. Sewage and water leakage throughout the entire garage. Hallways are littered with dog pee and poop. Lack of communication and response when inquiries were submitted. I had more interaction with the maintenance crew and trash crew than the entire leasing office. Lived here for 2 years and yet rent kept increasing even though there were multiple empty units surrounding ours. When we asked about that pricing we were told no. Great way to treat your loyal customers. Lastly, we lived on the 3rd floor an... read more

Shaun O 

on BBB

5 years ago

While the local property team is solid, the payment system is poor, and will give you incorrect messages. When they close their month, rather than saying you need to pay in the office, the website states that you need to set up a payment account. Then, they force you to get a cashier's check, rather than allow you to use your existing account. The messaging is incorrect, and the communication is very poor.