Mercedes-Benz USA LLC

James P 

on BBB

3 years ago

RE: Mercedes Roadside assistance program.My daughter required Mercedes roadside assistance after her car was disabled by a pothole, causing catastrophic tire failure. This occurred on a major trucking highway, at night, in 12 degree weather. The time of the incident was 7:30 PM. After waiting on hold for over 30 minutes for someone to answer the roadside assistance hotline, the representative indicated a tow truck would be dispatched, "right away." 4 hours and two more phone calls later, a tow truck from three counties away ... read more

Courtney N 

on BBB

3 years ago

Dealers trying to add 125k to my allocation after I spend two hours with the sales associate price gouging ridiculous 

Gail F 

on BBB

3 years ago

I am so mortified, that after 40 years of owning numerous Mercedes Benz cars, I am now waiting on the phone for over 2 hours and 45 minutes for a MBFS representative. Due to the automotive shortages nationwide, I extended my lease by four additional months but apparently, there is no record of such a transaction. Both me and my sales representative confirmed the transaction over a month ago! This is a disgrace that anyone should be pn a cal for almost three hours!!!!!!I will return my car and never use Mercedes Benz of *****... read more

Myra J 

on BBB

3 years ago

All i can say this location has been the worst customer service I ever had at a dealership. The latest situation was i had to drop off my car at 8:30am on a Tuesday, the person that was handling my check-in was *** it so happen he was sick, someone else helped me. I got a rented car for the day, they never told me they would be keeping my car over night so I picked it up on Thursday morning, I tried texting to find out info about my SUV, no response, so I called, I ask yo speak to a manager they said he would call me back bu... read more

Maria N 

on BBB

3 years ago

I was talking my smart for two for fixing, but they never do that, but instead they charge a lot money for nothing, Also at the beginning they give me an price, but at the end they put different amount. But when I claim for thats, they said Im sorry is a mistake but we can fixing ASAP, but they never do that. By the contrary they past an big **** for the credit card company which they work. (Dignify) which is send many emails claiming why I dont make the payment. I was explain everything but they dont care about that. And my... read more

Surjit S 

on BBB

3 years ago

Bad experience with the Mercedes Benz dealership in greenway ******* ***** sales manager is so greedy and disrespectful I was ready to buy GLS 450 at the last minute sales manager came over and added additional& ******* to the car price I ask I dont want to add anything extra and he said you have to pay or you are not getting the car it was so disrespectful Me and my family will never buy the Mercedes again and will not recommend 

Jonathan L 

on BBB

3 years ago

RECALL ISSUE----- I went to Mercedes in Newport beach ( Fletcher ***** ) and the vehicle I recently purchased the car has a recall that NHTSA is saying they are waiting for Mercedes Benze to respond on how they want to clear this recall. I'm being told at NHTSA they have not received any update on this recall and they are willing to expedite in order for me to get my financing complete with my credit union... but they are stating Mercedes Benze needs to update them on how they are to resolve this RECALL issue. This is extrem... read more

Mindy S 

on BBB

3 years ago

A MANUFACTURED ESL DEFECT UNFAIR TO THE CONSUMERS: I HAVE BEEN A MERCEDES BENZ CUSTOMER FOR OVER 35 YEARS, AND HAVE OWNED A 1973 280C, 1978 450SLC, 1999 C230 KOMPRESSOR, AND NOW MY CURRENT 2008 C300 MODEL IN THIS DEFECTIVE VEHICLE COMPLAINT. DUE TO A FACTORY ISSUE, ON TWO SEPERATE OCCASSIONS AFTER DRIVING COMPLETELY NORMAL, I PARKED IN ANAPARTMENT COMPLEX AND STEPPED OUT OF THE CARWITHOUT AN ISSUE. LATER, THE CAR WOULD NOT START. THERE WAS NO NOISE, JUST AN MESSAGE ON THE DISPLAY: "REMOVE KEY FROM IGNITION". NO OTHER LIGHTS ... read more

MS. Lopez 

on BBB

3 years ago

bought my 2021 mercedes benz GLB256 car at the littleton dealer, I drove it to my house (2) hours and I immediately realized that the car has a defect in the doors, the doors get stuck and hit with the fender (tired cover) I called and they made appointment with service and they fixed the part that was damaged; however, the problem of the doors continues, they get stuck and in uneven places it gets stuck and hit with fender. is a terrible experience., I took it again to the service and they told me they can't do anything bec... read more