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Mercedes-Benz of West Chester
- Car Dealers
- West Chester, PA
About this business
Location details
1260 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedMercedes-Benz of Richmond is very accurate in what they do and will get the job done
Not the best experience, customer service , sucks. Had my car serviced there quiet a few times, spent a lot of money, and did not receive a loaner Car. The reasoning did not add up, they should change their exceptions to the rule, for frequent customers.
Business response:
Hello Ms. Jordan, We are very limited with loaner vehicles and can only provide them to customers who purchased or have extended service history with the dealership. I have assisted you prior and have always tried my best to take care of you. It is unfortunate to read that you are unhappy with the services we provide. Please call me at 914-275-4018 and we can further discuss any concerns you may have. Sincerely, Richard Nelson, Service Director Mercedes-Benz of New Rochelle
Nice people specially Jessica DeGusman that she was with us from the beginning to the final step. Thanks and we both happy for your professionalism to customers!
I am probably one of the hardest customers to please... I have been wronged and messed around time and time again by dealerships. I dread car buying, and all the things that come with it. This was my first time buying from MBOKC but my 6th Mercedes to own. I also don’t typically write reviews, but in this case I need to! I have never had a more pleasant buying experience. KEVIN treated me with respect, was honest, and listened to my needs and wants. He treated me like one his family members and I truly appreciated that! Abov... read more
Business response:
We are so glad you had a wonderful experience with our team and dealership and truly appreciate the kind words. We look forward to helping you in the future.
I was told I’d get a loaner if my car had to stay, I was sent home by train. I will never bring my car back there again.
Business response:
Anthony, we sincerely apologize for the inconvenience that occurred when you brought your vehicle in for service. We have reached out and given you a loaner, and hope that we have come to a resolution. Thank you for your recent post on our Facebook page, we hope that we have the opportunity to do business together again in the future.
Unfortunately my experience was awful. First they sent me to the waiting room saying that would call me when that could discuss what services I needed. Finally I came out and asked when I would come up and they looked confused. Eventually they said my car had already been sent for services. I thought since I had told the service department the night before that I wanted both the full service since the service light was on and in addition the air conditioning was not working. They called me later to say it would cost a thousa... read more
recall service was fast, smooth. but I heard about covid car pickup/loaner option in a later gmail only; not from the appointment provider. the email list and estimates (brake costs are High) felt like a sales pitch however Tony was great when he called. I didnt feel pressured from him at all. ineed a coolant flush which was not detected/mentioned. Tony, thanks for the FOB battery. and the east, great customer service.
Business response:
Thanks for the feedback and thumbs up recommendation Karen!
Great service friendly personal. I’m so glad that I choose Mercedes-Benz of Seattle ❤️
This dealership is extremely unprofessional! Their salesman, Edward, gave out my family members personal information including her home address to another customer without even confirming they knew her or asking for her consent. The general manager tried to downplay the situation by saying "there's 3 sides to every story" however I do not see how in any side of the story it is okay to discuss someone's personal information with another customer. Your information and business dealings are not secure at this dealership! Buyer ... read more
Frequently asked questions about Mercedes-Benz of West Chester
How is Mercedes-Benz of West Chester rated?
Mercedes-Benz of West Chester has a 4.3 star rating with 2,375 reviews.
When is Mercedes-Benz of West Chester open?
Mercedes-Benz of West Chester is open now. It will close at 7:00 p.m.
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