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Mercedes-Benz of San Antonio

4.5

About this business

Location details

9600 San Pedro Ave, San Antonio, TX, 78216, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 8:00 p.m.
Tue8:30 a.m. to 8:00 p.m.
Wed8:30 a.m. to 8:00 p.m.
Thu8:30 a.m. to 8:00 p.m.
Fri8:30 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
SunClosed
4.53,785 reviews
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Franz's profile image
2 years ago

Great Dealership Salesman's ability to work with customer. 

Business response:

Your compliments and kind words mean so much to me and my team! I love hearing from satisfied customers, as I work incredibly hard each and every day to ensure that they’re given the fantastic customer service I know they deserve. Thank you for your business and for coming into see us. I hope that I can have the opportunity to work with you again soon. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Sue's profile image
2 years ago

Review Everyone was very helpful. Michelle was wonderful!! When I recommend your dealership, I will also tell people to definitely ask for her! 

Business response:

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Tammy's profile image
2 years ago

Could have been better. This was a follow up to a previous service two weeks prior. Upon my return and complaint to one of the service managers, the work was completed to the Mercedes Benz and my satisfaction. But two weeks prior, I received Service A and a small crack/star repair to my front windshield. The service department performed a sloppy job on the window repair and did not tell me that I had to remove the clear plastic sealant in 48 hours. I had no discharge instructions from the service department on the initial vi... read more

Business response:

Tammy, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

David's profile image
2 years ago

Great Service Very efficient. It was a warranty claim requiring a wheel to be repaired along with a new tire. Had the car towed to the dealership with little notice and was back on the road in less than 48 hours. 

Business response:

David, we sincerely appreciate your feedback. Each employee is a valued member of the Mercedes Benz of San Antonio team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

William's profile image
William 
2 years ago

The quality service provided. The helpfulness of my advisor. 

Business response:

William, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our advisor does for Mercedes Benz of San Antonio and our customers. Hope to see you again soon! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Willie's profile image
Willie 
2 years ago

Understanding dealership I like the fact that the issue had with the vehicle, wasn’t really an issue. It was just not part of the the warm and comfort feature. Even though the screen shows this feature. 

Business response:

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Christopher's profile image
Christopher 
2 years ago

Mercedes Service My service representative was very helpful and informed me about other coverage that I have as well. 

Business response:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Daniel's profile image
Daniel 
2 years ago

MB San Antonio Service Was Fantastic Kyle Powell has taken care of my car now several times, and he always executes on what he promises and gets done. I have no doubts when i drop off my AMG GT63s. The service is great and the staff is very nice all around. Kyle pretty much knows when i call, he remembers just about everything. We have made MB San Antonio our place for Mercedes service now for both my car and my wife's 2022 GLS450. 

Business response:

Daniel, we are truly grateful for this awesome review! We are thrilled that Kyle was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Katherine's profile image
Katherine 
2 years ago

Great Service Easy to schedule, nice waiting area, Service rep. Gary kept me informed. 

Business response:

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com 

Frequently asked questions about Mercedes-Benz of San Antonio

How is Mercedes-Benz of San Antonio rated?

Mercedes-Benz of San Antonio has a 4.5 star rating with 3,785 reviews. 

When is Mercedes-Benz of San Antonio open?

Mercedes-Benz of San Antonio is closed now. It will open at 8:30 a.m. 

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