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Maxwell Ford
- Car Dealers
- Austin, TX
About this business
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers. ESPAÑOL Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio co... read more
Location details
5000 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I just purchased a used suv for my wife . The sales man was friendly wile he was selling us the car but after you walk out the door he is done with you. No follow up calls , will not return phone calls & has yet to respond to emails . I was going to to buy a new F-350 from him also but after this I bought it from another ford dealer , & they have returned my calls and answered my questions ect .... mys suggestion to Maxwell would be to take care of your customers . EJH
Business response:
Hi EJ, Thank you for your feedback. I apologize for the way one of my salesperson treated you during your car-buying process. I am sorry to hear we lost your business, and greatly appreciate if we could use this as a learning opportunity for my staff. Please contact me at jhaines@maxwellford.com so I can learn more. John "Ike" Haines General Sales Manager
Absolutely horrible experience.. we will never be back, the salesperson wanted to play the haggle game and kept bringing us fuzzy and hypothetical numbers, despite us asking him to come back with real numbers with an actual APR multiple times.. the “lot price” and “internet price” were $5,000 apart and told us we could only have the “internet” price if we financed through them, even though we already had financing with our bank... then they only offered us $500 for our trade...it took 4 hours to accomplish this much! We went... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience with sales was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Steve Cargo Sales Manager scargo@maxwellford.com
My daughter & I live League City, Texas. She found a car she liked in Austin at Maxwell Ford. Called & spoke to Eddie Sifuentes & he assisted us. BUT. When we spoke over the phone everything hi ing was agreed on & stated they would honor a Trade In quote from Carmax if we brought the paper. Did not want to be put out since we would have to travel 3.5hrs there with gas & hotel expense. Talked again to him everything was a go. We traveled to Austin arriving late me, with my daughter & granddaughter. Went to dealership early th... read more
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.
By far and away the worst experience I have ever had with a dealership EVER! I submitted my information online for a KBB purchase and worked with Ryan Barnett about trading it in for a very specific Explorer. I told him repeatedly I wanted to do as much as possible without having to come in as I live an hour away and have 2 kids. He told me coming in was my only option. So I drive and Ryan hands me off to the slowest salesman ever, Mark, who took 2.5 hours to do what I had already done with Ryan earlier in the day. After the... read more
Business response:
Ms. Sasse, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me, I look forward to speaking with you. Steve Cargo Sales Manager scargo@maxwellford.com
RecommendedI had a complaint about my used 2012 F150 coming with one key after I already signed the paper work. Ike Haines took care of the issue. I appreciate his support. Thanks and yes, I now recommend Maxwell Ford and a shout out to Anthony in the service department as well for looking into a sun roof issue.
Business response:
Hi Wade, thank you for being our customer, we appreciate your kind words!
Excellent experience buying a new f150 Oscar Sifuentes was an excellent salesmen I highly recommend him!
repairs completed in timely manner
Business response:
Hi Willie, thank you for being our customer, we appreciate your kind words!
Go buy your next car from Craig at Maxwell Ford! He was helpful, fair, patient and willing to listen to what we actually wanted! Thanks Craig!
Business response:
Hi Jason, Thank you for your kind words! We are more than happy to hear that we could provide you with a fair and patient experience!
Bought and financed my first car, a Ford Focus Hatchback with Oscar and he helped me get a great deal on it! Would recommend doing business with him, he answered all the questions I had!
Frequently asked questions about Maxwell Ford
How is Maxwell Ford rated?
Maxwell Ford has a 4.4 star rating with 12,227 reviews.
When is Maxwell Ford open?
Maxwell Ford is closed now. It will open tomorrow at 9:00 a.m.
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