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Maxwell Ford
- Car Dealers
- Austin, TX
About this business
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers. ESPAÑOL Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio co... read more
Location details
5000 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedGreat prompt friendly service!
Business response:
Hi Tomas, Thank you for your kind words! We're thrilled to hear that we could provide you with a prompt and friendly experience!
Service was horrible, took 14 days to figure out after doing a 10 minute scan, that my radiator cap was loose and that wasn’t even done on my car until the 14th day!!!!!!!!
Not sell junk used vehicles!
Business response:
We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. The van you purchased from us in June was marketed as a Valu-Line vehicle that is 10 years old and has over 100,000 miles on it. We represented the vehicle As-Is and that paperwork was signed when you took delivery.
Bad experience yesterday. They wanted all of my information and sign a paper before giving me any pricing. Would never recommend the place.
Business response:
Gloria, I am sorry to hear about your experience when looking at a vehicle. Can you please contact me at jhaines@maxwellford.com so I can try to make this right? John Haines General Sales Manager jhaines@maxwellford.com
Maxwell Ford has the worst service department ever. I scheduled warranty service and accessory installation. They had the car for the entire week were were out of town while I could easily be without. Within hours of dropping for service , I am receiving texts vehicle is ready. I replied reminding when we would pick up. We stopped to pickup upon returning to town and warranty work had NOT been completed AND the Ford accessories were installed incorrectly by supposedly Ford technicians. There is just no excuse for such sloppi... read more
Business response:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling Service Manager esperling@maxwellford.com
My first & hopefully only trip was to have a door handle replaced . It took an hour & half longer & cost over $100 more than they “ projected “.
Business response:
Hello Bruce, thank you for informing me about our estimate and the time it took to replace the door handle. Can you please email me so I can try to make up for this? Eric Sperling Service Manager esperling@maxwellford.com
Eddie help me woth my purchase , by far the best , i recomend him . love my nissan truck
Business response:
Thank you for your kind words for our staff, we appreciate it!
Worst service department ever!!! Dropped my car off on Thursday for AC repair... finally ready on Tuesday. First they were 30 minutes late for my appointment that they charged me $39 to make. YES they charged to make an appointment. Then they were sent the wrong parts. I will never use them again.
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com
Mark G . was an excellent salesman. we are pleased.
Business response:
Hi Susan, Thank you for your kind words for Mark!
Frequently asked questions about Maxwell Ford
How is Maxwell Ford rated?
Maxwell Ford has a 4.4 star rating with 12,227 reviews.
When is Maxwell Ford open?
Maxwell Ford is closed now. It will open tomorrow at 9:00 a.m.
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