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Maxwell Ford
- Car Dealers
- Austin, TX
About this business
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers. ESPAÑOL Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio co... read more
Location details
5000 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service is awful.. if you are a woman the definitely don’t cater to you. Once they have your money from a car sale that’s al they care about. Even the corporate office. Our car was in service 3 times in one month for similar problems that were addressed when the car was there the previous visit.
Business response:
Danielle, Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Sperling Service Manager esperling@maxwellford.com
RecommendedExcellent service from my salesman Andy. Highly recommending family and friends looking for a vehicle.
Business response:
Thank you Matt for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Came in to look at a used car and ran into the sales person who sold us our 2014 Ford Explorer, Serhiy Vasylkov. He recognized us and went above and beyond in accommodating us, answering our questions and showing us the models we were interested in. When it came time to negotiate the sale price, it couldn’t have gone smoother. We knew what we wanted and he made it happen without a lot of haggling and needless back and forth with management. People usually dread having to deal with the act of purchasing a car, new or used, bu... read more
Business response:
Thank you Laura for your kind words about Serhiy! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Such a great experience at Maxwell Ford! Hector Lozano was such a pleasure to work with! He made purchasing a car as smooth as possible and knew exactly what car fit my family. Highly recommend Maxwell Ford!
Business response:
Thank you Edgar for your kind words about Hector! We thank you for your business and look forward to your next visit!
Mando was great and so was his boss and the finance team .. I live over 1000 miles away and the entire process was over the phone but they made it seem like I was right at their desk ..... Anyone who is looking for a Ford or any model Maxwell sells just call Mando .....
Business response:
Thank you Rick for your kind words about our team! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Service Advisor Alberto Hernandez has always taken care of my regular maintenance visits and has been courteous, informative and always considerate of my time. Thanks and that’s why I come to this location.
they lie to you on the paint warranty RISISTALL, it doesn't cover anything!!!
Business response:
Mr. Carcamo, I have a call into ResistAll (Cal-Tex) to see why coverage for your truck purchased from us in 2015 is being denied. The only reason I can see that coverage would be denied is if section 6 part B of the warranty was not fulfilled. It states: “Your Responsibility: Upon noticing a stain or damage to your interior or exterior treated surfaces, contact Cal-Tex immediately, but in no event later than thirty (30) days, or it may impact coverage of the warranty.” Have you made a claim in the past? The reason I ask is t... read more
Although the last advisor tried to be helpful, it has been endlessly frustrating trying to get timely assistance with the issues with my android auto system. The last advisor, John Sullivan flat out did not return my calls after my previous visit when the system was failing again. I find that insulting and completely unacceptable.
Business response:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jim May Service Director jmay@maxwellford.com
Excellent dealership with a friendly staff. I recommend Maxwell Ford.
Frequently asked questions about Maxwell Ford
How is Maxwell Ford rated?
Maxwell Ford has a 4.4 star rating with 12,952 reviews.
When is Maxwell Ford open?
Maxwell Ford is closed now. It will open at 9:00 a.m.
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