This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mastel Ford-Lincoln
- Car Dealers
- Olean, NY
About this business
We are proud to be your local Ford Lincoln dealer serving Olean, Wellsville, Portville, Allegany, Eldred, Coudersport, Bradford and the surrounding areas.
Location details
1674 E State St, Olean, NY, 14760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I want my ******** fixed that's been there sense Monday for "airbags" but now doesn't run. Ran when they pulled it in garage. What ever was done in the garage is the issue your "mechanics" didn't do something right when you put it back together or it would have ran like it did when I dropped it off! I will be getting a lawyer for this.
Business response:
While we understand the concern the vehicle is 14 years old with 238,942 miles and has electrical problems unrelated to a airbag. Customer is having own mechanic investigate and repair the electrical concern unrelated to the airbag.
My car would stall and seize up where it wouldnt come out of park and restart. After exhausting all my options with a local repair shop. They told me that it was more likely an electrical problem that they didn’t do there. So I was forced to tow it to Mastel Ford to have it looked over. I explained what the repair shop dead so that it didn’t have to be redone. They told me that it was probably a fuse and that’s what I relayed to Mastel Ford. They told me they couldn’t get to it for 2 weeks but they could try earlier. I got a... read more
Business response:
As the customer stated, she had exhausted other options, the vehicle had repair attempts at a handful of other shops who were unable to repair it. She did finally bring it to the dealer for diagnosis and repair. The 135,000+ mile vehicle had 2 separate concerns. There was a stalling problem and an intermittent no start problem. Both issues were very intermittent and took time to duplicate and had to be present to diagnose. Once duplicated, there were multiple DTCs (diagnostic trouble codes) present in the vehicle’s processor... read more
My 2017 **** ******has anti freeze leaking into the engine. It's a known issue with that motor. They said they would fix it. I waited on the parts for months, now they have them and they still refuse to fix it because their lifts are full with other vehicles that need parts that their waiting on. They never offered me a loaner, even after asking multiple times. They have even refused my calls at times. No timetable on when it will be done. It's been there for 5 months.
Business response:
While we have been waiting for sometime for parts for the vehicle. **** has agreed to repair the vehicle at no cost to Mr. **** even though the vehicle has over 100,000 miles on it and the warranty has expired. Yes the parts have now arrived and the vehicle will be repair as soon as humanly possible. As recently as today the service department has been in contact with Mr. ****. Mr. **** will be contacted as soon as the vehicle has been repaired and test driven.
I have had 4 back surgeries and have to travel from **** ********* ** ** ******** ** *** *************, NY for my doctor's appointments. I needed a reliable vehicle and I was looking for a **** **** because I liked the looks of them. I bought a 2017 **** ****from Mastel Ford in Olean, NY. I was hesitant to buy it because I had seen reviews about the engines being known for blowing up. They talked me into buying a warranty for $3k. I kept having problems with the **** and they admitted to me they never went over it before the... read more
Once again Mastel has done a great job for me. Oil change and fixed a recall.
Business response:
Deb, thanks for the great star-rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Everyone there treats you like you are a friend and it is very important to them that you leave there satisfied... I have been buy my cars there for years and have NEVER had a bad experience...
The customer service and service department is professional and very forthcoming with all information regarding repairs. Lorie went above and beyond with explaining the problem and the solution to my repair. I appreciate that’
They are very professional and knowlegable. I have purchased 3 vehicles with them and will recommend them to everyone. I love my Ford.
Frequently asked questions about Mastel Ford-Lincoln
How is Mastel Ford-Lincoln rated?
Mastel Ford-Lincoln has a 4.6 star rating with 652 reviews.
When is Mastel Ford-Lincoln open?
Mastel Ford-Lincoln is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com