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Maracay Homes
- Contractors
- Phoenix, AZ
About this business
Quality New Homes with Choices For the Way You Want to Live
Location details
15279 N Scottsdale Rd, Ste 300, Phoenix, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If we could give them negative stars we would. We haven't even closed on the house yet. There is no accountability with this company. House has multiple issues which they refuse to address. They don't respond to calls and get nasty and defensive.Square cut in foundation-nobody knows why, said they had independent structural engineer look at and wrote letter that it didn't compromise foundation. Engineer says they sent him a picture and didn't physically look at it. Gaps in sliding glass doors Half painted wood beams Dry wall... read more
Bought TriPointe home in *******. Big mistake. Construction seriously subpar. Glitzy models have no relationship to finished product. Beware of design center. All upgrades are hugely inflated. Charged almost $20 a square foot for pavers. Licensed contractors charge half that. And they dont give you credit for plain concrete they would have to do otherwise. Same with almost everything else. Better off doing standards and doing your own upgrades. They charge well over retail prices. You wont have an opportunity to compare pric... read more
Our roof had started to leak due to the storm. My first reaction was to contact our home insurance to have it fixed immediately, so dispatched a restoration company right away to assess and work on the damage to the room below due to the water leak. Unfortunately, my insurance company would not touch the roof as it was not caused by the storm, turns out it has been leaking because of a builder's defect. I've contacted this builder and found out the roof was still under warranty, and for a second there I felt relieved knowing... read more
Business response:
As the Consumer concedes, he did not follow the procedure for requesting and obtaining repairs required under Tri Pointe Homes' limited warranty and ********** law (SB800). Instead, he chose to proceed through his homeowners' insurance company. Thereafter, non-Tri Pointe-affiliated contractors began removing drywall in the home's interior, performing other remediation/restoration work, and walking on his tiled roof to inspect it and perform other investigatory tasks. Under the circumstances, Tri Pointe justifiably declined t... read more
Almost all of our appliances were broken on installation (including the garage door, smart lights, door bell, and dishwasher). I understand new builds come with some hiccups so I'm willing to forgive this, although this honestly feels a bit excessive though.We have also been living onsite for about four months now, and the construction crew working on the active build project has blocked our security gate open for upwards of ***** hours a day, 5-6 days a week (sometimes, remaining open well past midnight). As a result of thi... read more
Business response:
Regarding ************** concerns about certain appliances in his home, Tri Pointe previously replaced the garage door camera (door and opener functioned correctly), resolved the Ring doorbell issue, and installed a Smart switch that was on back order. As to ************** dishwasher, this review was the first notice that Tri Pointe received regarding any concerns about the dishwasher. Because the dishwasher is a manufactured product, ********** needs to contact GE directly as noted below and request service. In scheduling s... read more
They are building next to our home and have no regard for the homes already around them. They have a new alarm monitor that goes off at all hours of the night, and when you speak to *************************** he has a crappy tone and patronizes you as you speak. They dont care about the community you are in at all. He is condescending and rude. I got lectured moving or fixing the system was a process and well nothing has changed in almost 4 weeks. The system at this point is a joke and no one even looks to see if anyone is ... read more
Business response:
****************, thank you for your feedback. Tri Pointe has listened to your concerns and has had the security monitoring station moved twice in effort to accommodate. Tri Pointe has also adjusted the volume and camera zones in good faith. Please understand that this is a temporary situation, but unfortunately a necessary one during construction. Due to ongoing theft, construction sites must be monitored. Thank you for your patience.
Well everyone has said it below. The quality is amazingly poor for a very expensive home. They do not respond to repair requests. There are several issues with the basic construction. Please read below.
Business response:
************, Thank you for your feedback. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every customer. We are sorry to hear about your recent experience. We understand that you had an opportunity to discuss your concerns directly with our Director of ************* and that repairs to address your concerns are currently scheduled.
Think twice before buying a home with this builder. We have a concrete wall that has steadily deteriorated over a course of many years. We first contacted them in Oct 2016. They would not take responsibility to repair our wall. We have recently contacted them again with submitted reports from a ******************* and a local construction company showing that the extensive wall damage was the fault of the original builder, but they again would not take responsibility. Had they just repaired the wall back in 2016, we wouldn't... read more
The man who refused to give me his name, that works at the main office in *************, **. I showed up today to put an offer in on an available home in the neighborhood. He walked right passed me without even acknowledging my presence, then proceeded to joke about my appearance with another associate. I was in Jeans and a hoodie. The representatives arrogance and judgement lost our business. We will take our money elsewhere.
If I could give 0 stars I would. Purchasing this home was a nightmare from the start. Not wanting to take my VA loan pushing back our move in date, failing to tell us that we need to lock in our interest rate. C*** company. Oh and the craftmanship on the house? C*** weve have 2 major leaks in 6 months, walls that werent done painting, no permanent garage doors but dont worry phase 4 got theirs before we did (they dont even live in the houses yet) theyve had to replace a brand new AC unit 3 months into living here. Ruined my ... read more
Frequently asked questions about Maracay Homes
How is Maracay Homes rated?
Maracay Homes has a 1.9 star rating with 81 reviews.
When is Maracay Homes open?
Maracay Homes is closed now. It will open tomorrow at 8:00 a.m.
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