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Maracay Homes
- Contractors
- Phoenix, AZ
About this business
Location details
15279 N Scottsdale Rd, Ste 300, Phoenix, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst experience. My husband and I went to purchase a townhome in their new community in *********. The sales rep ****** had no clue about what she was selling. I called the telephone sales and spoke with ****** and informed her of what happened and she said she would speak with her and wanted my husband and I to go back for a second visit. It was a terrible experience over all. When I asked ****** a question she was rude and condescending. Also when I asked her to show me lots to build on she refused to do so and said s... read more
The worst experience. My husband and I went to purchase a townhome in their new community in *********. The sales rep ****** had no clue about what she was selling. I called the telephone sales and spoke with ****** and informed her of what happened and she said she would speak with her and wanted my husband and I to go back for a second visit. It was a terrible experience over all. When I asked ****** a question she was rude and condescending. Also when I asked her to show me lots to build on she refused to do so and said s... read more
If you're looking for a home you have to visit **** ********, a New Home Advisor at *********'s ********** in The Preserve of *****, Ca. It hardly rains here but, on that day, IT WAS POURING! As I ran toward the office the first thing I saw was **** holding the door open. "Yolo?" She said, "I don't want you out there getting wet. She was ready and smiling, even though I was hours late and it was 30 min. to closing. "I'll be fast." I said, "don't want to keep you past closing." I meant it but it was well past 5 by the time I ... read more
Tri Pointe Homes Rookies in the Home Construction Business If you're considering building with Tri Pointe in **********, Cypress think twice.Heres what Ive experienced:Purchase Process: No system to review choices like exterior colors. All decisions are rushed into a single 3-hour meeting. I was told a rendering system would cost $300K per computeran unbelievable claim. As a software professional, I know thats not accurate. This reflects a lack of investment in customer ***************** Studio: Helpful team, but unless you ... read more
Very bad experience. However, I will take responsibility for not having an agent, but from the comments I've read agent or no agent TriPointe isn't a company you want to have any dealing with. Long story short, I had to back out of the purchase contract due to medical issue with my parent. The contract clearly stated due to denial of loan approval, buyer can get out of contract and all deposits will be refunded. TriPointe wouldn't refund my deposition, claiming I had already been approved by conventional loan. That was a pre... read more
My experience with the company:Pros:Aesthetic Appeal: The home is beautiful.Kind Staff: Warranty representatives and contractors are polite and approachable.Responsiveness: Issues are acknowledged, and repair teams contracted.Cons:Quality Concerns: Materials and appliances feel cheap, leading to repeated issues (e.g., AC, roof, water damage).Lack of Continuity: Multiple representatives without a cohesive approach, leading to poor relationship-building and trust.Inefficient Repairs: Contractors often arrive unprepared, requir... read more
Business response:
Although Tri Pointe Homes does not agree with the consumer's overall general assessment of the company or her home, it is willing to talk to the consumer directly about specific concerns she may have. A member of Tri Pointe's local management team will reach out to the consumer soon.
Enough is enough! DO NOT BUY FROM TRI POINTE. This process has been nothing but a disaster to say the least. My wife and I bought a home last year and we've been living with construction ever since. Incompetent warranty reps only want to Band-Aid the problem instead of fixing the actual issues. We have massive subfloor issues, carpet that's been pulled up more times than we can count. chipped floor tiles, a leaking shower, paint mismatch all over the home, HVAC issues. The list goes on. It takes two-three weeks to schedule t... read more
I moved into a new build in ********** ************** in September 2022. It is 2024 and I am relocating and putting my home on the market. As we went through the inspection process, we noticed there were leaks in the two of the guest bedrooms. There was misplacement of the shingles on the roof causing a leak in the two guest bedrooms. This company was very slow to take ownership of the mishap. They took ownership and offered to pay for comp me on ONE bedroom. The other bedroom, I was responsible for out of pocket expenses. T... read more
Business response:
Tri Pointe Homes is confused by the consumer's negative review and comments as they do not reflect the communications Tri Pointe received directly from the consumer expressing his satisfaction with Tri Pointe's actions. Tri Pointe considers this matter closed.
As a **** Estate Agent; you go above and beyond to find the perfect home for your Buyers. We decided to look into new construction and found Tri Pointe in San Jose. Our rep was Brenda M******and all I have to say is she was just horrible to work with. She was rude, unresponsive, arrogant and just gave the worst customer service experience. Every time I'd try to reach out to her because my buyers had questions, she would not respond...as a matter of fact I'd reach out a few times just to get any kind of response. At that poin... read more
Frequently asked questions about Maracay Homes
How is Maracay Homes rated?
Maracay Homes has a 1.9 star rating with 85 reviews.
When is Maracay Homes open?
Maracay Homes is open now. It will close at 5:00 p.m.
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