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Maracay Homes
- Contractors
- Phoenix, AZ
About this business
Quality New Homes with Choices For the Way You Want to Live
Location details
15279 N Scottsdale Rd, Ste 300, Phoenix, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tri Pointe Homes Rookies in the Home Construction Business If you're considering building with Tri Pointe in **********, Cypress think twice.Heres what Ive experienced:Purchase Process: No system to review choices like exterior colors. All decisions are rushed into a single 3-hour meeting. I was told a rendering system would cost $300K per computeran unbelievable claim. As a software professional, I know thats not accurate. This reflects a lack of investment in customer ***************** Studio: Helpful team, but unless you ... read more
Very bad experience. However, I will take responsibility for not having an agent, but from the comments I've read agent or no agent TriPointe isn't a company you want to have any dealing with. Long story short, I had to back out of the purchase contract due to medical issue with my parent. The contract clearly stated due to denial of loan approval, buyer can get out of contract and all deposits will be refunded. TriPointe wouldn't refund my deposition, claiming I had already been approved by conventional loan. That was a pre... read more
My experience with the company:Pros:Aesthetic Appeal: The home is beautiful.Kind Staff: Warranty representatives and contractors are polite and approachable.Responsiveness: Issues are acknowledged, and repair teams contracted.Cons:Quality Concerns: Materials and appliances feel cheap, leading to repeated issues (e.g., AC, roof, water damage).Lack of Continuity: Multiple representatives without a cohesive approach, leading to poor relationship-building and trust.Inefficient Repairs: Contractors often arrive unprepared, requir... read more
Business response:
Although Tri Pointe Homes does not agree with the consumer's overall general assessment of the company or her home, it is willing to talk to the consumer directly about specific concerns she may have. A member of Tri Pointe's local management team will reach out to the consumer soon.
Enough is enough! DO NOT BUY FROM TRI POINTE. This process has been nothing but a disaster to say the least. My wife and I bought a home last year and we've been living with construction ever since. Incompetent warranty reps only want to Band-Aid the problem instead of fixing the actual issues. We have massive subfloor issues, carpet that's been pulled up more times than we can count. chipped floor tiles, a leaking shower, paint mismatch all over the home, HVAC issues. The list goes on. It takes two-three weeks to schedule t... read more
I moved into a new build in ********** ************** in September 2022. It is 2024 and I am relocating and putting my home on the market. As we went through the inspection process, we noticed there were leaks in the two of the guest bedrooms. There was misplacement of the shingles on the roof causing a leak in the two guest bedrooms. This company was very slow to take ownership of the mishap. They took ownership and offered to pay for comp me on ONE bedroom. The other bedroom, I was responsible for out of pocket expenses. T... read more
Business response:
Tri Pointe Homes is confused by the consumer's negative review and comments as they do not reflect the communications Tri Pointe received directly from the consumer expressing his satisfaction with Tri Pointe's actions. Tri Pointe considers this matter closed.
As a **** Estate Agent; you go above and beyond to find the perfect home for your Buyers. We decided to look into new construction and found Tri Pointe in San Jose. Our rep was Brenda M******and all I have to say is she was just horrible to work with. She was rude, unresponsive, arrogant and just gave the worst customer service experience. Every time I'd try to reach out to her because my buyers had questions, she would not respond...as a matter of fact I'd reach out a few times just to get any kind of response. At that poin... read more
Closed escrow on 09/2017 in *******************. Have had multiple issues with AC unit since we purchased the home. Couple weeks ago our AC repair service discovered the breaker installed by a Tri Pointe contractor was a 30 amp breaker to power a 40 amp AC unit. Tri Pointe response was:Good morning, I hope all is well with you.Ive attached and highlighted below the warranty information we discussed earlier this week.Unfortunately, we do not reimburse for work done after the fact, (see below in Exclusions).Warranty on your HV... read more
TriPointe builders, they think their client is the buyer. Vert weird. Their on site people don't understand that the client is their builder and the buyer is represented by a broker. The real estate broker has an obedience, loyalty, disclosure, confidentiality, accounting and reasonable care to the buyer client. Never in the history of real estate does the on site salesperson have a buyer client. I've talked to their actual onsite salesperson, that sales person's manager and that manager's manager. All three don't know the d... read more
Business response:
Tri Pointe is not familiar with **************. The email address provided is not valid and ************** did not provide any other contact information.
Potential buyers beware!Beyond the horrible experience that we have encountered to date related to building our home, what's concerning us most is the lack of transparency that we've experienced from TriPointe Homes regarding the possibility of erecting a perimeter wall around our community. We have been misled time after time by TriPointe and ************************ regarding this matter. On multiple occasions, we have submitted various concerns about the lack of security in the Avocet and Brighton subdivisions of ********... read more
Frequently asked questions about Maracay Homes
How is Maracay Homes rated?
Maracay Homes has a 1.9 star rating with 81 reviews.
When is Maracay Homes open?
Maracay Homes is open now. It will close at 5:00 p.m.
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