Mar-Gas

Kelsey K. 

on BBB

3 years ago

This is the worst company ever... I ordered my gas 25 days ago and still haven't recieved it, it's my first order, I have two children, no heat and it's winter. I wait 50 minutes everytime I call, to get a foriegn person that can not help me. They have told me 4 different times that they will be out next week and have told me specific days... They do not show up. We have missed work staying home to wait for them to come. We weren't able to stay in our new home over the holidays because it was too cold. THIS IS UNACCEPTABLE. 

Jodi N 

on BBB

3 years ago

Terrible! Left my house without heat and no solution! 

Margo C 

on BBB

3 years ago

I went with another company nearly a year ago when we rebuilt our house. They picked up their tank last spring. I just got a 30-days past-due bill from Amerigas. I've tried contacting them in multiple ways. I have been on hold for close to an hour with no one picking up. Their chat feature is not being monitored, email gets me nowhere. Add that to the reason we quit them and went with another, local, company: the price of propane is 3x what our new company gives us. Yes, that is 3 times the price per gallon. I suggest you ch... read more

Michael G. 

on BBB

3 years ago

This is the worst company for Customer service. I put in an order for my parents three weeks ago. My sister and I have called multiple times this week, even contacting the emergency number because their propane is almost completely empty. Propane is their only means of heat. Called again today, the rep said the same thing; “we are busy and short on employee’s, but we will try to get someone out there.” I understand being short staffed, but this was ordered three weeks ago and on top of that they are supposed to be on auto de... read more

Ann 

on BBB

3 years ago

This used to be a decent company but service is horrendous now. Average one hour wait times on the phone. I placed an order for a tank fill on 12/22/2020. 24 days later still no propane. I was told twice delivery would be here in 24 hours. No show, no call. Now they say delivery is en route. I’ll believe it when I see it. Multiple reviews by people who only got propane by switching to another company. My husband is disabled and home from the hospital and sits in a cold house. They truly do to seem to care. 

Emily H 

on BBB

3 years ago

None of these reviews surprise me. Amerigas bought up all the local companies that had great reputations with their customers and then they closed all local offices and got rid of all Customer Service Representatives locally. Also be aware that they now have a policy even for keep full customers if they let you run out of gas it will be at least 2 weeks before they come out or they want you to pay a $200 fee to come out early. 

michelle l 

on BBB

3 years ago

In complete agreement with all of the reviews posted here. If I could do a negative 10 starts - I would. Hour plus hold times is unheard of in any industry (including WALMART who is definitely more busy than these idiots!). I have been on hold to try to clear up THEIR billing error to no avail as after 1 hour and 16 minutes, 54 minutes, 1 hour and 12 minutes and more and more - I was told someone would get back with me within 3 days and that never happened. Then one time I decided to ride out the hour plus hold time and was ... read more

Alisha B 

on BBB

3 years ago

I would give this business ZERO stars if I could. All the people I have spoken to have been kind but their communication and service is horrible! I do not usually leave reviews but after 3 different DISASTERS with this company I am completely FED UP. Orders not delivered when they were confirmed multiple times. I’m going to say it- I HATE Amerigas. I will be finding another company ASAP!! 

Pat C. 

on BBB

3 years ago

Tried to charge me tank rental for the coming year after I had cancelled service. They did not pick up tanks until 3 months later after I cancelled. After 6 hours total on hold they told me I wouldn’t owe it. They still sent the bills and charged overdue fees. They finally sent me a final bill and they had minused the tank rental, but still charged me over due fees and turned me into collections. Also on final Bill they charged for disconnecting. They didn’t, my new gas company disconnected. I’m a senior and my credit is imp... read more