Mar-Gas

David F 

on BBB

3 years ago

I wish I could give these people negative stars!!!! Service is absolutely horrible and trying to get a delivery is like trying to reach the president personally. This company has made my decision of using them further obsolete. Next call to them will to be removing my tanks! 

Mark N 

on BBB

3 years ago

We’ve been trying for weeks to get a tank picked up but can not get ahold of anyone to schedule this. The recording said 63 minutes wait. After 2 hours, we got disconnected. Whatever happened to customer service? We’re getting nickel and dime to death being charged for services we did not request, do not want, we do not use. Why is this allowed to happen? Thank you for your wonderful service, not. 

Lindy B 

on BBB

3 years ago

We bought property with tanks on it that at that time were owned and managed by Pioneer Propane. Sold to Amerigas. We called them up to return tanks that we didn't sign anything with or about. Charged us 90 dollars per tank to come removed them. I might add these were rental tanks from the previous land owner. When removing the tank they drove directly on top of our septic lines, when asked to moved over 20 feet, they refused and drug the tank out over the lawn and left 20 yard 5 inch deep trenches. If you want any kind of c... read more

Alicia B 

on BBB

3 years ago

AmeriGas is a horrible company!! Unfortunately the propane company that I originally had was bought out by AmeriGas. To start with their "Automated System" is a joke!! It doesn't even work!! Then you sit on hold for a better part of 20 minutes or WAY longer. In the beginning of December I called to find out what my price was for a fill-up and asked if they had any deals going on at the time. The man I spoke with was rude and acted as if he didn't want to help me. So I decided to switch to a different company. When I called A... read more

Cheryl M 

on BBB

3 years ago

We’ve been out of propane for 5 days. I have called 6 times. The last call the CS rep, Bob said there hasn’t been a request for a dispatch. He said he couldn’t confirm a delivery today. We are going with another company. They’ll be here next week. 

Ruth V 

on BBB

3 years ago

AmeriGas is a nightmare to work with they lied to me and told me that my gas company was swallowed up by them meaning they bought it so I placed an order with them on 19 December 2000 2020 and 10 days later I still did not have any gas. I called them back they said my account was blocked but yet my ticket was still sitting there. I called them back again and I’m still trying to figure out why my ticket is blocked if you swallowed up all these other companies and why am I having an issue getting gas it’s now 17 January I’m co... read more

Chris R 

on BBB

3 years ago

We leased a tank, which means we can only get gas from Amerigas. Their prices are $0.70-$1 higher than any other gas company around me. Now it’s a 2 week wait before delivery, on top of the higher prices, unless you pay a $200 fee for them to deliver in 72 hours, or $300 for 24 hours. Everyone else local is 48-72 hours delivery time. Extortion at its finest. And also, I haven’t had a shorter wait time than 45 minutes on hold. I can assure you that any other gas company will be better than this place. Because it can’t get any... read more

Michael P 

on BBB

3 years ago

Negative stars!!! This is by far THE WORST company I've ever had the displeasure of using. Our propane tank ran dry and it has been 9 days that we have been calling, multiple times per day. Friday I spent 2.5 hours on hold. Their favorite trick is to 'place you on hold for a moment' and then never come back. Or they disconnect you. (I have not once lost my temper with them, am always polite.) Nobody can answer any questions, they can only put a note on your account. We have been promised about 5 times that being out of propa... read more

Rosemarie S. 

on BBB

3 years ago

Basically same problems as everyone else. Horrible customer service. Ridiculous hold times. Waiting a month for a delivery.