Mar-Gas

Deborah O. 

on BBB

3 years ago

As most people using propane are living in rural situations their dependence on propane is critical. Amerigas took over my local propane company who used to fill the tank at 20% capacity. The first year they denied us propane in the middle of winter as we used it for a "decorative fireplace" Untrue, we use it for heating the entire house, an old house in the country on a gravel road. Every winter since then I have to ring them and argue for a tank refill. We can go through 4-5 % at night when it is 11°F. If it snows the truc... read more

Nancy L 

on BBB

3 years ago

I have been an Amerigas customer for more than twenty years. We have had minor issues in the past but this year is beyond what is acceptable. We are on automatic deliveries with a monitor on our 500 gallon propane tank in the ground. The automatic delivery system prompted for a delivery on 1/23/2021. On 1/30/21 we checked the online system to see that we had 11% in the tank. We have called numerous times, talked to numerous people over the last six days and still do not have a propane delivery. We have been heating our house... read more

Larry R 

on BBB

3 years ago

This is probably the worst company I have ever dealt with. I spent 90 minutes on their customer service line. More than 2o minutes multiple times, with no answer. Every time I indicated I was interested in a new account they answered after the first ring. They don't care anout their customers. 

Theresa M 

on BBB

3 years ago

They promise delivery two weeks àfter payment and showed up 3 and 1/2 weeks later. They gave the excuse that they did not have enough drivers. Heritage always had enough drivers. They are trying to make more money with less drivers. If they don't soon fix this we are afraid we will run out of propane and make a lot of people left in cold conditions. 

Joe M. 

on BBB

3 years ago

We signed up for an automatic delivery service in November , but they have failed to automatically deliver fuel. The tank is nearly empty. it was difficult to contact the company (long wait times [about 45 minutes] and the website poorly functions [failure to connect to webpage errors]). A company representative tells us our account was not properly set up and that we are therefore on will-call. Will-call means that the customer must call to schedule deliveries and will be charged a much higher rate ($0.87 higher per cft hig... read more

Christine B 

on BBB

3 years ago

Stay away.. they charged our card and did not come out. Every time we call they put us on hold and leave us there. After telling us they would provide a refund they started sending bills for fake services....using the $1k they initially charged and running down our balance !!!!!!!!!! Total Crooks! 

Rodney H 

on BBB

3 years ago

The very worst service I have ever dealt with. The people on the phone are nice but the follow up and delivery are non existent. 6 weeks to get a delivery, and I had to go to the terminal and talk to a driver to get it delivered. He was angry too, the communication between ordering and delivery just did not work. The driver was great and delivered my propane the same day I spoke with him from 25 miles away. He said they do not get the information for orders. I just spent 35 minutes on hold. Worst service ever by a gas compan... read more

Mark G 

on BBB

3 years ago

When local people answered the calls we received great service. Now that the calls are answered by a virtual call center the customer service is terrible. We called in to schedule a fill when our propane tank was at 30 percent. 18 days later (Feb 2nd 2021) we have called every day for the past 5 days. Each day they tell us we are on the schedule for the next day. Today we were told the same. After waiting on hold for 20 minutes to speak to a representative, she hung up on us. I'm currently on hold so far for another 30 minut... read more

Marc W 

on BBB

3 years ago

To big for their britches. Customer service very poor. I would stay with your local smaller company