Mar-Gas

Jacey C 

on BBB

3 years ago

Ordered propane on 1/15/21 and got a delivery window of 1/16 - 1/29. No delivery by 1/29. We made four calls to customer service and got four promises of 'expedited delivery'. Never got a delivery. Ran out of propane. It's winter time and it's cold. How is this company still in business? 

Michelle C. 

on BBB

3 years ago

In the summer of 2020, we decided we wanted to have a buried propane tank instead of continuing to rent the above ground tank from Amerigas. I called Amerigas and other suppliers to get prices and chose another company because of the ridiculous hold times and lack of information Amerigas could provide. I was told it would cost $69 to remove their tank. On November 4, 2020, I called to cancel our service and was then told there would be a recapture fee for the propane in the tank that I had already paid for to the tune of aro... read more

Ronald G 

on BBB

3 years ago

Very poor service! Waited weeks for delivery! Can't get anybody on the phone! I finally had to buy a temporary tank and connected gas line to tempoary tank. When delivery was finally made (with no notice) delivery person did not reconnect their tank and sealed their tank with a propriatory plug. Once I returned home and discovered the delivery and the plug I called customer service. Finally got someone on the phone, but no help. They refused to send someone out to remove plug. Actually told me to call another gas company! I ... read more

Terrance K 

on BBB

3 years ago

Horrible customer service. They will not deliver as promised. When you call them you are on hold forever and they will tell you they will deliver but never show 

Marshall 

on BBB

3 years ago

AmeriGas was to fill my propane tank on 12/15/2020. They didn’t fill the tank. We ran out of propane on 1/9/2021. The temperature in the house was 40-45 degrees F. I was in ICU with Covid-19 fighting for my life. My wife was home alone. I called and my wife called AmeriGas several times daily to get the tank filled. They gave excuses that they would need to check the equipment in the house before filling. They could fill the tank on 1/20/2021. Which is not acceptable. I called corporate AmeriGas and asked for a supervisor, s... read more

Lori B 

on BBB

3 years ago

If I could give them zero stars, I would. I don't usually leave reviews, but I couldn't let something like this happen to someone else. They have been absolutely terrible, and they don't care at all about their customers. We scheduled a delivery for a propane refill, and they kept bumping us back. Because they did this we ended up running out of propane to heat our house. My 5 and 8 year old have been without heat and warm water for 3 days! When we told them this, all they could say was, "Oh, sorry." We have called for the p... read more

Robert B. 

on BBB

3 years ago

These people are garbage. I moved into a house that, for whatever reason, has a propane stove. The tank was older and leaking when I moved in so I called Amerigas to replace it. They did, and came out fairly quickly. The rates were good so I decided to keep the service. I was given a tank and told them I wanted to pay up front and call when I needed more. It has run dry and I called. The rude customer rep told me it was going to take 10 to 14 business days to come out. When I explained the first time it took less than 3 days... read more

Ronald B 

on BBB

3 years ago

I’m a new customer with 3 kids, I needed to get a delivery but told me I needed to finish setting up my account before they could delivery me propane, but mind you they delivered me propane already! So now when I need it the most they can’t get me propane cause my account isn’t set up but sent me propane?!? Anybody getting this? So now they have to call me back to set it up witch could take 2 days on top of the 7 it takes them to deliver and I only live a mile from there! If I could afford a new tank and the refill at the sa... read more

James M 

on BBB

3 years ago

There is a reason AmeriGas has a 1 star rating. I would give them less if possible. We had been with our local company (Tenbrooks) for at least 50 years, but then AmeriGas bought them, and it has been downhill since. They have ZERO customer service ! You cannot talk to a real person! If you do get through to a person, it is at least a 45 minute wait. Their fees are outrageous as well ! We have local family-owned gas companies in our area, which we will be switching to. AmeriGas apparently doesn't care, as I have left several... read more