Mar-Gas

Miles 

on BBB

3 years ago

Everytime I call their customer service number, they disconnect me without coming to a resolution. If I do speak with someone, they make promises but no one carries through and keeps me on hold for a very long time. When I ask to speak with a supervisor I am told one will call me back, yet no one ever does. I moved and closed my account that I had prepaid money and they promised to issue me a refund and after 4 months I still have not received it. They should be paying me interest on this money and include it with my refund ... read more

Rachel W 

on BBB

3 years ago

They deserve 0 stars. This company left me without gas (hot water) for 6 days in January 2021, though I'm an auto-refill customer. They guarantee your tank will never be empty. Five calls over five days yielded no help at all, just outright lies - one agent gave me a confirmation number with his guarantee that fuel would be delivered in 2 hours - the number turned out to be a bogus string of letters and numbers. Promises to have someone call me to resolve the situation never panned out and when I went to cancel my account, I... read more

JANE E 

on BBB

3 years ago

AmeriGas is horrible. We tried to order by phone and they told us we had to order on line. We did that 2/1/21 our delivery was supposed to be 2/2/21-2/15/21. On 2/15 I called because we were down to 2%. The temperature is 3 degrees to -17. I got a foreign speaking man named "Mark" on the phone. He told me they were on the way to my house(they were not). I called back at 4:30 that same day we get a woman named "Karla", she tells us it will be next week and that we are still on schedule because weekends were not figured in and... read more

Ryan M. 

on BBB

3 years ago

Out of gas on their automatic monitoring system, called on Friday 2/12/21 and said they would send me an emergency refill. They will call back on Monday with details. No one called. Called Monday 2/15/21 and said will be delivered today, nothing. Called today 2/16/21 said will be delivered today. I highly doubt I will see anything. Call center is based in another country and they have no idea what is going on, sounds like they read from a script and try to get you off the phone. 

Steve S 

on BBB

3 years ago

AmeriGas offered us a price 20 cents lower than our current supplier. That was the high point of our relationship. Three weeks to get an overpriced system check then scheduled delivery twice...no show both times. Finally we called their advanced automated system. Apparently they only put this system in so a machine can give you incorrect information instead of a live operator having to do it. Then transferred to an operator. She told me it's scheduled for two days from now. I said I just went to your automated system and it ... read more

Stephanie B 

on BBB

3 years ago

I have 0 propane, was promised that day delivery, even talked to supervisor. Charged $300 for expedited delivery and on day 3 and still no propane. Awful awful customer experience 

Drew R 

on BBB

3 years ago

Customer service stinks now that AmeriGas bought out Empire Gas! I could call and receive a delivery within 3 days before and now I have to wait at least 2 weeks. I am about out of gas and even after 6 phone calls and promises of a delivery...nothing!!! I placed an online order on 1/28/2021, was told it would arrive by 2/10/2021 and it is now 2/15/2021 and still nothing. 

Steve W 

on BBB

3 years ago

Horrible service STAY AWAY at all costs 18 days for a propane delivery is absurd STAY AWAY 

Lorene w 

on BBB

3 years ago

This company is horrible. Been trying to get propane for almost 4 weeks.call everyday and get told they will be there .well guess what? Another storm coming and I still have no heat....I don't see how you stay in business when you care nothing about your customers.