Mar-Gas

Lynne D 

on BBB

3 years ago

Clifton, Tx customer for 20 years. I am a ‘keep full’ customer for approx 20 years with Amerigas. When the current storm was a week and half a way, I called for propane, as they had let me get down to 20lbs. They failed to come. I lost the small amount I had, now we still don’t have propane. We can’t cook, or heat or heat water for showers. Every day I call 3-4 times and am told.....they will deliver tomorrow. Every day, a week of tomorrows. The winter storm had headlines around the US, with the Waco (Tx) Tribune Newspaper e... read more

Roderickus S 

on BBB

3 years ago

You can pay ahead for gas delivery and they wait to deliver until you are at 2 %. When you call you are told they will expedite your delivery but can not tell you when. I am tired of being lied to and them holding my money for over 19 days and still have no gas. No one from the local office will call you and you can not go to the local office bc they are locked down. 

TV 

on BBB

3 years ago

Unbelievably poor customer service. We have two tanks - one for the kitchen and one for the fireplace. The fireplace tank is empty. When the truck came to fill the kitchen tank, I asked to have the fireplace tank filled and the driver told me that because it was empty, we have to have it inspected. First of all, it was supposed to be on auto-refill so it should not have run out in the first place. Secondly, I have now spent 3 days in a row, and an average of 40 min per call trying to get this resolved. It is clear that their... read more

Unhappy previous customer 

on BBB

3 years ago

We live near Portola, CA and were using Amerigas for propane for a couple of years. The week before Thanksgiving 2020 I put in a request to fill our tank. No one ever came to fill the tank so I called the number for customer service since the local office is closed to customers. Twice I called them over the next 2-3 weeks and could not get an answer when they were coming, or if they were ever coming out to fill the tank. Supposedly the request was escalated to higher ups for resolution but still no one came or contacted us. ... read more

carl r. 

on BBB

3 years ago

Worse customer service I have ever seen. I started contacting them in October 2020 because my tank was running low even though I was an automatic refill customer. After numerous calls to them, I was told not to worry that the tank would be refilled. This did not happen so I contacted them on numerous occasions via telephone, their email system, and their web chat feature requesting a refill. At wits' end, I contacted AmeriGas on December 4, 2020 via their web site chat feature and requested that my account be cancelled. The ... read more

Allyson B 

on BBB

3 years ago

Whatever you do....stay away from this company. I have been trying to get a refill on my tank for over a week. I have called everyday for 8 days. I am on automatic delivery and apparently nothing is automatic. They are a disaster. Run far, run fast and find a local company that actually cares about their customers. I am now using space heaters to heat my house so my tank does not go fully empty and I lose all the pilot lights. These people should be ashamed. They schedule their drivers to make up to 16 deliveries a day (acco... read more

William P. 

on BBB

3 years ago

I called AmeriGas on Feb. 5, 2021 to open an account as a new customer. The individual who helped me was nice and polite. I was told that someone would call me within two days to place an order and schedule the delivery. Three days later my wife called and was told they had no record of our account. I called again the following day to which they had no problem finding our account. Prior to calling, I noticed I had been sent an agreement via e-mail for me to sign and return to AmeriGas. During the conversation, i explained th... read more

Jessica G 

on BBB

3 years ago

My parents have requested a propane delivery at their house on Jan 30. It is now Feb 18th and they have yet to receive one. They are on critical low status and are afraid they are going to run out in the extremely low temperatures and their pipes freeze. They have called every day 2-3 times a day saying the delivery was going to be here by noon the next day and nothing. Even called the corporate office and no response! Worst customer service ever. My poor parents are still without propane we have no idea what else to do! 

Sharla B 

on BBB

3 years ago

Amerigas cheats their customers. Sold my house and closed my account with Amerigas in November, 2020. The new owner was going with a different propane company. I called Amerigas and asked them to remove my tank. Was told I would get a credit since I had already paid my annual tank rental in advance. Amerigas did not pick up the tank for 2 1/2 months - and only after several calls from both me and the new owner of the home. Amerigas charged $69.99 to remove the tank. At the time I requested the tank be removed, the credit for... read more