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Lowe's Home Improvement

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About this business

Start with Lowe’s for all of your home improvement needs. Stop by the local Essex Junction, VT Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help! 

Location details

10 Susie Wilson Rd, Essex Junction, VT, 05452, United States

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Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
3.71,224 reviews
29 reviews have no rating
Todd Johnstone-Wright's profile image
Todd Johnstone-Wright 
5 years ago
Becky Cootware's profile image
Becky Cootware 
5 years ago

I'm confused. When is a good time to get customer service here? Good or bad customer service? We've been here a dozen times over the last 6 weeks. Spent thousands of dollars. (Check our last name for sales). I needed 16 foot trim cut in half to fit in my truck. Was told to bring the trim to the lumber cutting section. A chick with 16 foot pieces of bundle trim, thank goodness I've been working out. Hit the button at 855, cutter came at 925. Mind you, staff outweighed customers 3:1 at 8pm. No matter when we go, customer servi... read more

Jenni Chamberlin's profile image
Jenni Chamberlin 
5 years ago
Michèle Mercier's profile image
Michèle Mercier 
5 years ago

They call and email that my vanity tops have arrived. So I head to the store, but they can’t find them. Instead of apologizing and asking me if I would prefer to come back later, they have me wait around for 50 minutes. When I get annoyed, the person at customer service rep freaks out, makes excuses and tells me that I need to apologize for blaming her! I ask to speak to a manager and she gets louder, more upset and tells me I need to apologize before I can see a manager. It was almost comical, at least my son thought so. On... read more

David Morrill's profile image
David Morrill 
5 years ago

Answer your phone! The automated dialing system loops back after 20 rings. To all departments. 

Michael Bergin's profile image
Michael Bergin 
5 years ago

After spending thousands of dollars at this store I wait in line to spend another $4000 at customer service and was told to take my business a register. Ironically that is not customer service. Now I need to think about if I’m even going make this purchase or take all future business to Home Depot. 

Anissa Joy's profile image
Anissa Joy 
5 years ago
Robbie Phillips's profile image
Robbie Phillips 
5 years ago

Bought a utility trailer online over a month ago, after several phone calls, each getting a different answer, I still do not have the trailer. Called again today and I get told the supplier hasn't even shipped it yet and doesn't know when it will ship!! Are you kidding me?! So here I am left waiting and all lowes can say is we are sorry but we don't know.. What a joke. Generally I like doing business with Lowes, but this is ridiculous. 

Emily Gregoire's profile image
Emily Gregoire 
5 years ago

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 3.7 star rating with 1,224 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is closed now. It will open on Sunday at 8:00 a.m. 

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