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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly, efficient, and supportive along the way. Thank you for your assistance with lowering my interest rate.
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
I was fleeced for $495 for an appraisal fee after cancelling my loan two days into the process. Never told this was a non- refundable fee. I dont feel loan depot is dealing honestly with customers and I would not recommend anyone enter any kind of arrangement with them. Very disheartening and dishonest
Business response:
Hello We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or customercare@loandepot.com at your earliest convenience.
I had 2 previous loans with Loan Depot that were fine. About 2 months ago I took a new loan for a purchase. Worst experience. I have never been treated with so much disrespect. I ended up paying few thousands dollars extra for a rate extension (when the rates in reality did not change) unethical
Business response:
Hello -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or customercare@loandepot.com so that we can discuss your situation further. Thank you!
Very professional, yet friendly, previewed questions and patient with my answers. Very courteous. Clear and willing to help if possible.
Very smooth and easy loan process. I had problem with the online process.
No surprises. No double talk. No excuses. Very happy with Loan Depot.
Exceptional rates, minimal fees, excellent customer service. Even better as a returning customer! Easy portal to see and upload information needed. Can't find anyone that compares overall to how great they are.
My original contact/representative, ***************************************, did a great job, was very professional, and always responded to my needs in a timely manner. After my closing with the Notary, everyone that I dealt with did a very poor job in communicating with me. The Notary indicated that the cash back that I was due after closing, would automatically be deposited into my account the following week. When that didn't happen, I began following up with Loandepot, and after several weeks of calling them for answers,... read more
Are you just a great bunch of people And **** has walked me through a lot of it
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open at 9:00 a.m.
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