This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The problems started with submitting the required documents. The secure portal to upload documents was not working. IT suggested that I send the docs with my personal info via unsecured email. The loan officer, his boss, and the production manager were extremely hard to get ahold of. They were constantly on conference calls or meetings. There was no communication between the different departments. I agreed to pay for the appraisal up front based on the loan officer giving a preliminary approval. When under writing refused to... read more
Business response:
Hi Scott. We are sorry to hear that your experience did not meet your expectations and would like to learn more. A representative from our Customer Care team will reach out to you directly.
In a time of so many unsure things going on it was a well appreciated relief to have everything go as it was discussed and early if not in the advised time frame. Everyone was polite and professional taking the time to explain what needed to happen and keeping an open communication channel. I would havbe to say this was one of the easiest and smoothest transactions we have had in all of our years. Thank you very much for the time efforts and professionalism you out forth.
Business response:
Hi Gregory! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.
Easy and efficient refinance. A few steps on our end and everything else was done for us the way it should be.
Great experience from beginning to end. Easy to work with and great communication.
Loan depot gave me the best rate the first time, which was different than other lenders. I worked with someone local and familiar with my area, and the entire process was easy.
The knowledge, experience, friendliness of Loan Depot is a wonderful company to work with.
Efficient, helpful, professional, and accommodating. I would use them again.
Awesome company from start to finish.. would highly recommend. Even though I closed during the coronavirus, they continued to be professional and accommodating.
This was the easiest closing I have had. Everything went very smooth and efficiently. This group is excellent
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com