This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience. They took much longer than they estimated. My officer was slow and not very responsive.
Business response:
Hi Amy – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Had wonderful service. The people we dealt with made the process ********** was amazing.
Business response:
Hello! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
I had a bad experence loan depo actually ****** ******* from ************ ,** i was 2 to 3 months in approved for loan and rarely got him to answer me back so i decided to apply with other loan companys and ask him to leave me alone ...not interested in whatever this is trying to buy a home this year .so now he sends emails once in a while .in a lot less time found a home with new company . So be prepared to be harassed all becaused loan office wouldnt do his job in the first place ...*** *********,**
Business response:
Hi Kimberly -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
Horrible communication. They sign you up, take your money and ghost you. Dont say I didnt warn you!
Business response:
Hi ******– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
******* Le and the team worked around the clock, even on the weekend to get this out together in 4 days. Definitely willl recommend.
Business response:
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
I applied for rate quotes from ************ and was contacted by ***** ******** from LoanDepot. After reviewing the rates and looking at amortization tables for the rates and the origination fees, I told him that we were not interested in pursuing a loan for refinancing as there was not a scenario in which we would save money over a 10-year time frame. He ran my credit anyway and sent loan documents as if we were applying for a loan (which I had already declined both in writing and verbally). We shredded these documents when... read more
Business response:
Hi Elizabeth -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.
I could never get anyone to return my calls when I had questions or problems. I closed almost one month ago and my "cash out" check was shorted by around $300. I have questioned it every single day for 14 days and I keep getting the run-around. In the beginning I was supposed to get $11,000 back after refinancing, and I ended up getting $1,200 and they still owe me the additional $300 but I can't get any answers.
Business response:
Hi **** – We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern.
Since I have had this loan, I have had ********* PROBLEMS WITH THEIR ********* DEPARTMENT. I have carried homeowners insurance since before I refinanced. I have provided information on my insurance and **************************** (***), has been sending invoices to the insurance department since April, (1st payment due). I contacted Loan Depot on MAY 25th and was told that ******* TO *** WOULD BE OVERNIGHTED as they had still not received payment for homeowners insurance. On June 11th, I spent a long amount of time on the p... read more
Business response:
Hi Laura – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
Quick efficient service, a professional experience. What I expected being a customerwho was refinancing a loan. Doing their job, nothing out of the ordinary, but I am a happy camper.
Business response:
Hi *******! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com