loanDepot

Anna J 

on BBB

4 years ago

Herm & ******** were very responsive and most kind and patient. Guided me through every step and finished the process a lot quicker than anticipated. Thank you for excellent service! 

Robert B 

on BBB

4 years ago

Once I was assigned to ****, things moved surprisingly fast. No delay in submitting the application to the underwriter, no requests for the same documents I had already submitted, and my final terms are excellent. I did have enough equity so an appraisal was not required which may have helped. Overall, I am well pleased with the refinance and would definitely do it again with Loan Depot. 

Elizabeth N 

on BBB

4 years ago

Absolutely awful experience refinancing my home loan. It took ten weeks to close and the lack of customer service was appalling. I have never encountering such poor customer service on such a grand scale. I left dozens of messages for several people that were never acknowledged. I felt I was a nuisance and my loan was never a priority for them. This was the worst experience with a company I have ever dealt with. I wouldnt recommend this company to anybody, unless you really dont like that person. Do yourself a favor and pay ... read more

Steve W 

on BBB

4 years ago

LoanDepot was ***** top work with for our refinance. I went online and compared all the different loan companies and I picked Loan Depot. It was a really good choice. They made everything super easy. ********* was all presented and filed ontime. The loan agent and loan processer communicated with me frequently. It only took about 3 weeks to do the loan and that's with having an appraisal of the house done too. It was an easy and excellent experience.THANK YOU LOANDEPOT !!!" 

Annette & Wayne 

on BBB

4 years ago

Our *************** *** ***** provided exceptional customer service levels ! *** is kind, knowledgeable, and guided us through our Re-Fi process with such ease and efficiency. We have purchased several properties, have done many refinances within our lifetime and this LoanDepot experience rates at the top of the list for one of the smooth and quick experiences ever. We will be happy to recommend LoanDepot to family and friends !!! 

Don C 

on BBB

4 years ago

This was the quickest, best mortgage loan experience that I have ever had. Working with ***** and *****, really was fantastic. I made changes in the middle of the process, no problem. ***** and ***** were quick with answers, ******************. They really made this process far less stressful and more comforting than anything. I really appreciated their hard work and diligence in making this process a piece of cake. *****, thanks for your knowledge and clear communication. *****, thanks for your followup, and support. Truly ... read more

David Y 

on BBB

4 years ago

I am very pleased with Loan Depot and all representatives we dealt with. Timely response, answered all of our questions prior to closing and a very pleasant experience. Highly recommend this company. 

Tracy D 

on BBB

4 years ago

We went for a refinance with cash back, the loan coordinators, Gabe and Tien were very helpful. The whole process went smooth and quickly. Thank you loan depot! 

Benjamin R 

on BBB

4 years ago

Since I contacted ***** ******, the process went very smooth and fast. ********* ***** was assigned as point of contact to our account. She was very professional and always answered our questions in a timely manner.We are so impressed about how fast the loan closed without any hiccoughs.We strongly endorse and recommend Loan Depot.