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loanDepot

4.0

About this business

loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans. 

Location details

26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.05,902 reviews
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Chris s's profile image
Chris s 
4 years ago

Worst LIAR I have EVER worked with. Glad I caught him in his multitude of lies before I moved forward with the loan. I'm still flabbergasted that there are really people this rotten out there. I would NEVER, EVER work with this place again if they keep this kind of person employed there. We are talking 10's of thousands of dollars in question here. Don't trust anything they say. It also gets changed in the portal where they have you digitally sign things. Print what you sign AFTER you have read it & understand it. Show what ... read more

Business response:

Hi Chris -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you! 

Brian K's profile image
Brian K 
4 years ago

A lot of incompetency and supervisor defending employees. Losing paperwork continuously. **** was a couple of weeks late. Nothing really started moving until I got angry which is something I don't like to do. I should have read all the negative Yelp reviews because they tell the truth. I would never use them again. " 

Business response:

Hi Brian – We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. 

Mike's profile image
Mike 
4 years ago

They said all was well with my loan, until on a Friday before the Tuesday close I discovered (and pointed out to them) that it wasn't. Despite my frantic calls during Monday's 12-hour drive to the close I didn't hear back until after 4 pm Monday. The ** *** who owned the problem as of Friday (and then ghosted me) had the balls to tell me he got busy with 'stuff, you know?'. So I frantically fund-raised Monday night and paid cash for the place on Tuesday. My complaints to LD were met with 'Oh, your LD liaison blew it because ... read more

Business response:

Hi Mike – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience. 

BILLY S's profile image
BILLY S 
4 years ago

I have had a wonderful experience with both ****** ******* (my initial contact person and Licensed ***************) and ***** ***** ( the ************** Manager).Both of them were very knowledgeable and understood what I was trying to do with my refinance along with a cash out initiative. Being that this was my first attempt at doing a complete refinance completely on line, I could not have had two better people to walk me through all the information pages and how to complete the transactions on line..especially ******. He g... read more

Business response:

Hello! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated. 

Patrick G's profile image
Patrick G 
4 years ago

Three months ago in March 2021, I spoke to ******* **** at Loan Depot who informed me I was eligible to refinance my VA loan at a 2.25% rate. I went ahead and initiated the process. From there they moved me to another person named *********. Several days went by and I never heard back from ********* and her voice mail said that if "at any time you are not receiving excellent service, call her supervisor ********** or ******" (not sure of spelling) and it gave four digits of his phone number. I tried using the first six digit... read more

Business response:

Hi Patrick – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. 

Veronica S's profile image
Veronica S 
4 years ago

Quick, easy, professional, thorough, and great rates. My experience from beginning to end was easy and without any issues. I would highly recommend, do yourself a favor and use LoanDepot. 

Business response:

Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future. 

Rey A's profile image
Rey A 
4 years ago

Very good experience with Loan Depot. Fast, smooth, and efficient. ******** *** was amazing. She would consistently keep us updated throughout the process and answer any questions we would have. 

Business response:

Hello! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further. 

Elizabeth's profile image
Elizabeth 
4 years ago

Misleading loan information. So this what we have discussed , we cancelled the previous loan(19yrcashout) bc the cost increased due to incorrect homeowners insurance amounts being added. I recently found checking account under my asset verification that was not our checking account. Now with current 30yrcashout loan the original verbal/email breakdown omitted wind and hail making the numbers inaccurate. E-consent received yesterday now includes all taxes and insurances and raises monthly **** by $200 more than what was previ... read more

Business response:

Hi Elizabeth – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. 

mary c.'s profile image
mary c. 
4 years ago

refinancing using ** benfits for cash out and payoff debt- rate lock ***** ******** all nice and professional. rate lock good until June 6th. plus for that.Had doubts after appraisal done. I started backing out from the refinance and Loan Depot sent a loan guaranty letter that was so convoluted an attorney needed to review it. May 20 2021, I sent 2 emails- "Thank you for your attention and consideration. I have decided to sell my home, as I do not want to incur more debt." letting ***** ******** , ***** ********* and *******... read more

Business response:

Hi Mary -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more. 

Frequently asked questions about loanDepot

How is loanDepot rated?

loanDepot has a 4 star rating with 5,902 reviews. 

When is loanDepot open?

loanDepot is open now. It will close at 5:00 p.m.  

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