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LL Flooring
- Flooring
- Williamsburg, VA
About this business
At Lumber Liquidators, we understand the right floor can transform a house into an extraordinary home. We're proud to serve do-it-yourself customers, as well as professionals, by offering over 400 varieties of floors at fantastic prices. We specialize in hardwood flooring (solid and engineered), but also carry a wide range of other flooring options (laminate flooring, bamboo flooring, cork flooring, vinyl flooring, wood-look tile flooring), as well as butcher blocks, moldings, accessories and tools to ensure you'll have ever... read more
Location details
6508 Richmond Rd, Williamsburg, VA, 23188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Do yourself a favor and shop at a big box store like Lowes, Home Depot, Menards etc. for laminate flooring...!!! My wife and I recently built a home and cut a deal with the builder where we did approximately 30+% of the work. One item in our scope was ALL of the flooring. We decided on laminate, and chose LL, for two reasons - (1) they had a color that was the closest to what we wanted and (2)** they said that they would PROVIDE A REFUND FOR ANY UNUSED PRODUCT. We were told by several store managers at several LL store locat... read more
Business response:
Good Morning Mr. ********* Thank you for contacting us. We appreciate your feedback regarding your experience as it is never our intention to provide less than outstanding service to our customers. Our records indicate that your store credit has been refunded back to your credit card as of November 16,2017. Please allow 3-5 business days for the credit to reflect. We apologize for any inconvenience this may have cause you. Please feel free to contact customer care if you have any questions. Chevon Customer Advocate
I went to the LL in Perrysburg, Ohio. I shopped for a time but decided on a Bamboo Floor. My sales lady and I discussed 4 different floors. I settled on. Click together morning star. LL supplied my contractor with a Nailnor glue down version of the floor we ordered. It was installed for the wrong application. So now it will Gail and must be torn out and re-installed at my expense. LL offered to discount the floor $200, as I am looking at a $4,000 bill for the rest-do. Had LL supplier me with the correct floor, this would hav... read more
I went to the store in Orange, CT and wanted to take some samples home. I was charged $51.00 to take home this few very small samples. I paid cash for this transaction. I went back to the store the next day to return the samples and was told I would have to wait 3-5 weeks for my refund. I was never told this when I made the cash purchase and their is no sign stating this anywhere in the store. I was told they did not have the cash to give me my refund. Needless to say I will never do business there.
Business response:
Dear Mr. ******** Thank you for contacting us. I do apologize for your disappointing experience with the Milford, CT store.Our samples are free in store with the exception of the large samples, which you received. With regards to your return refund,we no longer give cash refunds in store, however, refunds to orders paid with cash can be processed quicker than the 3-5 weeks if Customer Refunds is specifically notified. With that being said we will get your check expedited and the earliest it will go out is 11/3/2017. Your ... read more
Beware, these two companies work together to legally drain your wallet Lumber liquidators + Synchrony bank (They deserve zero stars) This is what happened to me, I wanted to buy a $12,000 very nice wood floor. Lumber liquidators offered me 18 months credit line at 0% apr with Synchrony bank. I signed a credit line contract, but there was a catch, and I was not warned of it, usury clauses!!! Because of that, the floor cost me $15,600 instead $12,000. Beware! If you sign a contract with usury clauses and high interest rates... read more
Good Selection... Decent Prices.... but clowns working the front counter. Three different companies installed three different types of flooring in our new house.... the other two shook their heads when I told them I went to this Lumber Liquidators to buy my wood. Now I see why. I bought bamboo flooring from here to install in the entire downstairs area... 60 boxes of wood, roughly $5,000.00 worth. We were given different amounts of time to let the wood acclimate before installing.... we were told at least 3 weeks..., 3-4 we... read more
Business response:
Dear Mr. ******* We're very sorry to hear that you've had such a difficult experience with our Santa Clarita, CA store. It is never our intention to provide less than outstanding service to our customers. We are always looking for ways to improve the Customer Experience, so we appreciate your honesty. While we respect your decision to look elsewhere to meet your project needs moving forward because of your experience with the store, we hope that in the future you will reconsider. We have some exceptional product specialist... read more
I paid over $11.000 for wood flooring and installation from this organization and they totally messed up the stairs. I called and email the company immediately and they promised to fix the situation. They sent me one email on August 4, 2017 stating that the material would be ordered to fix the floor. I haven't heard back from them. I sent them several emails with no response. They called and emailed me daily before I paid for the floor. The lack of communication by Stefanie and Melissa is totally unprofessional. I paid for t... read more
I went to lumber liquidators to look at flirting options and was sold on the 100% bamboo flooring by the sales representative. I placed a $500.00 deposit down to lock in the current sales price. I made the arrangements for the installer to take measurements and when he arrived he explained to me that it's a very low end product and don't do well in southeast Texas. With his advice I decided to cancel my order and felt as if the store told me bad information to just get the sale. I had paid in cash when I placed the order and... read more
DO NOT, DO NOT purchase anything from this company. This store has a good selection of floors and at times offers very good sales. The staff was friendly and seemed knowledgable about their products but clueless about installation. So they referred us to their "top installer" and that they were recommending him VERY highly. Purchasing from this store and chain has been our biggest regret. We purchased flooring for our whole house, 2,000 sf and went with their recommended installer, Mario ******* Installation was two weeks be... read more
Our installers, especially Edgar, worked very hard and did a great job. I love my new floors. Even my daughter likes my floors better than hers.
Frequently asked questions about LL Flooring
How is LL Flooring rated?
LL Flooring has a 2.6 star rating with 172 reviews.
When is LL Flooring open?
LL Flooring is open now. It will close at 6:00 p.m.
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