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LL Flooring
- Flooring
- Williamsburg, VA
About this business
At Lumber Liquidators, we understand the right floor can transform a house into an extraordinary home. We're proud to serve do-it-yourself customers, as well as professionals, by offering over 400 varieties of floors at fantastic prices. We specialize in hardwood flooring (solid and engineered), but also carry a wide range of other flooring options (laminate flooring, bamboo flooring, cork flooring, vinyl flooring, wood-look tile flooring), as well as butcher blocks, moldings, accessories and tools to ensure you'll have ever... read more
Location details
6508 Richmond Rd, Williamsburg, VA, 23188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I had laminate and baseboards installed in the whole house and everybody did a superb job. The guys from Lumber Liquidators made sure everything went smooth and David and his crew from Colorado Wood Floors did a great job with the installation. The floors look beautiful.
Business response:
Dear Ms. ******* We are very pleased to hear that you have such a positive experience with the Colorado Springs, CO store and received excellent service from the staff. Additionally, we are happy that the installation went exceptionally well, and that David and his crew were the ultimate professionals. We always want to recognize our employees and partners when they provide outstanding service, so we appreciate your feedback. We thank you for your business, and for taking the time to share your experience with us. We look ... read more
We purchased one of the higher end flooring from Lumber Liquidators (LL), Warwick, RI on 1/20/18 and were happy with the customer service we received in choosing our flooring. The installation was done by a third party installer on 2/8/2018 and were happy with the installers, albeit, LL did not inform them of the type of floor being installed and they were not sure if they had the proper equipment to install the very hard wood. The next day we noticed that there were some chipping in boards and some damage in others from bei... read more
By far dealing with LL was the worst experience I had in renovating my house. First I have to say that guys in the store were super nice and very helpful.... I ordered luxury vinyl floor from them. I was told that it will take only one day to install (one room). Floor was delivered and couple weeks later contractors showed up. That's where trouble started. Floors were installed. Though it took two days instead of one. Then they came back to install molding and transition strips. They did horrible job. Transitions were cut an... read more
Business response:
Good afternoon, Thank you for contacting us. We have on file a signed repair completion from dated 3/5/2018 confiming that you were satisfied with the repair. Please feel free to contact us if you have any additional concerns. Kinds Regards ****** Customer Advocate
I ordered three boxes of wood-look flooring for a small project in my house. It arrived quickly, but two of the three boxes were smashed and unusable. I called and let them know that I had contractors coming 5 days later (including 2 weekend days, when they're resolution staff is not working) and would need the flooring replaced before then. I was told that a rush was put on it and I would likely hear the next day. I did not, so I called the second day. I was told that it was being looked into and I should hear that day. At ... read more
Business response:
Good morning, Thank you for contacting us. We regret to hear that the product arrived damaged and that the tax amount was not included in your refund. We will be happy to refund the tax amount as well. The refund should reflect on your account within 3-5 business days. Kind Regards ****** Customer Advocate
"WARNING DO NOT BUY FLOORING FROM THIS COMPANY" If you do it will be your worst nightmare and I can not describe how deplorable they are at resolving issues as they make your life unbearable. I guess when you are professional scam artists then you don't need a conscience. We thought we had gone to a reputable store with intelligent sales people who ended up showing us their highest quality rated flooring "Guaranteed" (Lie #1) Their Bellawood product is defective right out of the box. They can't find enough product to replace... read more
I ordered and paid online for some floor cleaners on 12/2/17 and I still have not received them. I just called the customer care. At first she said the cleaners were at the store waiting for pick up and when I told her that I paid for shipping, she said she would call the store. She came back to me to say the products were back ordered and she did not know when they would be shipped. I insisted I wanted to know exactly when they were coming as it has been almost 2 months since I placed the order. She insisted she did not kno... read more
The store manager suggested using their installers for my laminate flooring. It will be quick (2-3 days) and stress free they said. I wouldn't have to do anything they said. So I paid a huge amount of money for their installers to come out on Dec. 26th. The 1st day they laid a 5ft strip down in the den and left. They spent around 4 hours lookin at the two (2) steps trying to figure out how to cover them. They finally said I needed to buy 2 stair treads. The next day they laid a partial floor in every room but one. They cut t... read more
Business response:
Dear Ms. ******** Thank you for your email and we apologize for the unforeseen circumstance. I have spoken to the installation provider as well as the regional sales and service manager in regard to your concerns. Also, I have sent you an agreement letter for the compensation. Please read through the email and the attached document; sign and return so we are able to proceed with the refund. Again, we apologize for this inconvenience and hope that you enjoy your new flooring. Sincerely, ********* Customer Advocate
This review is regarding the location at 942 Blossom Hill Rd, San Jose, CA. The professionalism of the manager (********) is inappropriate. When I visited the store for the first time, she apologized for the wait time but explained that she just fired everyone because they were eating pizza in the back. Another time, her 2 kids were running around the store...again, a long wait time. I special ordered a product in July, and as of today (11/26), I still haven't received them nor despite several calls, they can't tell me when ... read more
Business response:
Good afternoon Mr. ******* Thank you for contacting us. We're very sorry to hear that you've had such a difficult experience with our San Jose CA store. It is never our intention to provide less than outstanding service to our customers. We were not able to locate any order information for you. Please contact us with your order information and we will happy to see how we can assist. Chevon Customer Advocate
I paid the required fee to have my home measure for a new floor with the Store in Fairview Heights IL. After making the purchase and picking up materials then a installation was scheduled. When the installer came to do installation I was told that there was too much moisture in my home coming from the crawl space but they proceeded in pulling up the carpet in one of my rooms to find out that they could not lay the laminate that I bought. When I inquired about how was this not addressed before hand then I was told that a mois... read more
Business response:
Good morning Mrs. ****** We are sorry to hear of the issues you are experiencing with our installation services. Thank you for speaking with me regardig your installation concerns. Per our conversation I will have follow up with you soon regarding your concerns. Thank you ****** Customer Advocate
Frequently asked questions about LL Flooring
How is LL Flooring rated?
LL Flooring has a 2.6 star rating with 172 reviews.
When is LL Flooring open?
LL Flooring is closed now. It will open tomorrow at 9:00 a.m.
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