LKQ Southern California

Steven W. 

on BBB

4 years ago

Never gave me a done for a good running car. Said they were mailing me a check for $450 and never sent a dime. Said they were going to for 3 months and lied. Won't let you talk to anyone. Strait robbed me. 

Cindy W. 

on BBB

4 years ago

Absolutely horrible customer service. It is amazing they have on their website a commitment to quality and service. They have a promise of protection. They have Gold standard warranties. Which we bought. They mention they have the highest quality of recycled and aftermarket products with lifetime warranties and which are the best in the country and they stand behind the integrity of their promise with the LKQ parts replacement promise. They mention their employees are in direct contact with customers that provide valuable fe... read more

Irwin D 

on BBB

4 years ago

There website is advertising That there reconditioned batteries go for $48.64 but when I get there they tell me it’s $80.00 I live 25 miles away and drove here for nothing 

Gilberto P 

on BBB

5 years ago

It a bossiness getting rich in behave the poor, many times misleading people. 

Buford M 

on BBB

5 years ago

They bought up the whole crazy rays franchise, they doubled the prices while cutting back on how quick they cycle the cars out. They stopped taking scrap metal after the steel price sat at 3 cents, they would only give you 1 cent/lb which is Ludacris. The yard is dirty, pieces of the yard thar were once stocked are empty. They charge you for entry, the least they could do is rake the grounds and keep the stock up. It hurts my soul to think about what this yard once was and has now become. 

Christopher Z 

on BBB

5 years ago

LKQ will tell you what you want to hear, make all kinds of promises, guarantees on what you're buying and even say they have been quality tested by professionals in the auto industry to get your money. Once you have made the purchase, don't ever count on hearing from them again. They are knowingly selling customers bad used equipment over the phone and the internet and know there is nothing you can do after receiving said equipment. They stole over $1700.00 of my young son's hard earned money for a motor that was stored outs... read more

Janet S 

on BBB

5 years ago

The Akron, Ohio location is great. I can't speak for any other location. All the employees I dealt with treated me with respect and kindness. I had my mother's 1993 Ford Escort Wagon (with only 87,000 original miles on it) towed to LKQ Triplett Tire Depot back in June 2018. Tim had to special order 4 new tires for it because car had set 5 yrs without being driven. He knew I wanted to get it in driving condition, so he had it inspected. He called & told me rodents chewed up the wiring. In his opinion it would not be worth spe... read more

Roger M 

on BBB

5 years ago

I was not aware of how massive LKQ Corporation is until I was ripped off by their environmental fee on a return. I had to jump through several hoops just to get my return honored; they attempted to withhold the sales tax until I cited the Florida statute 12A-1.014 and even then, they shorted me a couple of bucks on sales tax as they flatly refused to refund the environmental Fee. I found they are not required to collect environmental fees on salvage parts in Florida but keep in mind they call it a fee like politicians becaus... read more

Alison S 

on BBB

5 years ago

I am very disappointed with my experience with trying to sell my car to LKQ. I got the quote by calling on Monday March 16. I agreed to the price and was told the earliest they could pick up would be Friday March 20 between 8:30 and 12 (last day of quote since they last 7 days). There was no call or contact that day. I called in and was first told they wouldn't pick up on the last day of the quote. I asked for a manager and spoke to Michael *****. He said the tow truck was broken and they couldn't do pick ups but were "worki... read more