LKQ Southern California

Brandin H 

on BBB

3 years ago

I WILL NEVER USE LKQ FOR ANYTHING EVER AGAIN. I HAVE HAD 3 LKQ REMANUFACTURED ENGINES IN MY 2009 RAM **** IN A SPAN OF LESS THAN 4 YEARS NEEDING A 4TH DUE TO NUMBER 3 ALSO FAILING WITH AROUND ***** MILES ON IT AT TIME OF FAILURE. FROM THE MOMENT I PICKED MY TRUCK WITH THIS ENGINE, I MENTIONED THE LIFTER TICK TO WHICH LKQ STATED WAS NORMAL MULTIPLE TIMES OVER A FEW MONTHS. HOW DID IT END UP YOU ASK? LKQ FINALLY MADE ENOUGH EXCUSES TO PUSH THIS ENGINE PAST THE 3 YEAR WARRANTY COVERAGE BASED OFF THE FIRST REPLACEMENT ENGINE. TH... read more

Michael H 

on BBB

3 years ago

Paid for a new engine and they sent me the wrong one ( wasn't even close) and expected us to pay more for the new engine even though we already paid for the engine. Their argument was that the engine we got was worth less than the one we were meant to get. But we paid for the superior engine already. What a joke 

Kale K 

on BBB

3 years ago

I ordered the correct transmission from lkq. The transmission that arrived was the incorrect transmission from the one I ordered. I immediately called customer ********************** to inform them and to receive a replacement or a return on my money. they informed me that the transmission had to be returned first in order for them to issue a refund. the said they would get me a BOL to return the transmission. that was 3 days ago. customer ********************** is a joke. managment wont return call back. my money is still t... read more

Apolo V 

on BBB

3 years ago

I was forced to b uy a warranty for a bumper, the cashier said that I had to purchase the warranty, that it was not optional, is it not illegal to make people buy warranty by force.This happened in Wilmington, **. 

D M 

on BBB

3 years ago

Ordered a part went to pick it up and it wasnt even the right part and not even for my model car! Ended up being told my refund will be sent back to my card the man told me **** business days depending on card. **** of America doesnt take more than 5 days to refund back if it was processing . A whole week goes by and I still dont have my money so I call and ask whats going on with my money ! Another man told me that they just didnt click the button on computer to release my money back to me for the refund ! HORRIBLE COMANY W... read more

Debby T. 

on BBB

3 years ago

They are not what they say they are. They do not pay for what they say they will. They take a long time to return your phone calls. My husband is a disable Veteran, we are on a fixed income. We feel like they have taken advantage of us. They only want to pay for 50.00$ an hour labor. When actually the going rate is 80.00$ An hour. They make you pay the whole **** them they will reimburse you what they want. We bought a brand new engine for them, have had nothing but issues with it. The mechanic say they should replace the en... read more

Moses G 

on BBB

3 years ago

We have gone through two motors already and the second one theyre giving us a hard time on fixing it 

Darius H 

on BBB

3 years ago

LKQ in *********** is the worst place unprofessional I came to purchase a used part they said the part was delete it then still took my payment and now its been three days later and said that its gonna take more than 24 to 48 hours to get my money back for my part that I need for my car *************** is a worker there that is unprofessional he dont talk to people right excuse my French but f*** them 

Darrin S. 

on BBB

3 years ago

LKQ totally Ripped Me Off with an $8700.00 Engine purchase. I chose an Engine with the least amount of mileage that they had to offer. The Engine was not in Mechanical operating condition, I spent over $10,000 additional dollars with the installation and repair of the engine in a ****************** **** Dealership. The initial problem was a Bad Timing Chain Tensioner, which was repaired, after driving the vehicle for less than 3 weeks the engine developed another serious knocking condition at that point it was quoted for ano... read more