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Lithia Chrysler Jeep of Reno
- Car Dealers
- Reno, NV
About this business
Lithia Chrysler Jeep of Reno is committed to the health, safety, and needs of our customers. Lithia Chrysler Jeep of Reno is a new and used car dealership offering a full lineup of new & used vehicles serving customers in Reno, NV area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine parts and accessories. Visit our website for all incentives and to search our large selection of cars, trucks, and SUV... read more
Location details
1050 E Plumb Ln, Reno, NV, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Great place
Business response:
Thank you for the great review! It was a pleasure to work with you, and we look forward to working with you for years to come.
This is a no hassle, no pressure dealership. Steve Harris was our sales person and he was absolutely excellent!! The whole dealership is excellent and we couldn't have been happier with our service. We bought a 2021 Jeep Grand Cherokee and love, love, love it!!
Business response:
Chris, thank you for taking the time to leave us a positive review. We're happy to learn that Steve found you a great Jeep Grand Cherokee and made your overall experience at our dealership pressure and hassle-free. If you ever need help with your 2021 Jeep Grand Cherokee, feel free to give us a call here at Lithia Chrysler Jeep of Reno!
Fantastic car buying experience! Zero surprises, lots of respect shown! Andrew, Matt, and Tony were very professional and easy to get along with! Our Jeep was shown to us in the showroom instead of looking at it out in the cold. It was THE Jeep we wanted! The dealership is awesome. Very clean inside and out. Management at Lithia Chrysler Jeep of Reno should be very proud of their staff! We would totally recommend Lithia to anyone!
Business response:
Carrie, thank you for the positive feedback! We are happy to know that you had a fantastic car-buying experience with us and to know that our team was helpful, especially Andrew, Matt, and Tony. We value your business and we hope that you will enjoy your Jeep!
RecommendedRuben y Hazi. Dan muy buen servicio ayudan a uno lo más ke puedan y no anda presionando a uno y son amigables.
Business response:
Elizabeth, thank you for such a glowing recommendation. We are glad to know that your visit with Ruben and Hazi was so pleasant and successful.
1st car I bought from here was GREAT! So when it came time for another I had no hesitation. I WAS WRONG! I traded in a perfect running truck (lifted to high for me) and bought a Jeep Cherokee. You can tell a vehicle inspection was not done.. Im $5000 deep in parts and towing in the last 6 months, not including the car payments or if I had to pay labor cost. I'm looking into Nevada's Lemon law. Only buy new!!!
The first time I came in for a service I was greeted with rude and poor service and was almost in tears as I am a teenager and haven’t had the experience doing this whole car maintenance thing. But thanks to John who is the MAN!! He completely turned my experience into an amazing one and I came back today and he remembered me mask and all. I have yet to see the guy who was extremely rude to me. If you go in be sure to talk to John in the service department!
Business response:
Hi Lexey, thank you for your feedback. We're thrilled to hear John has turned your experience around! If there is anything else we can assist you with, please let us know!
This place is a joke. We literally dropped off our car for an oil change at 9am it is now almost 3pm and it’s still not available. When speaking to the manager about our car and when it will be available he laughed at us and was like it could take longer because you didn’t make an appointment. When attempting to make the appointment this same dealership stated “bring it in, we have express lanes for oil changes and we don’t make appointments for those “ When bringing that up to the manager the manager again makes up an excus... read more
Business response:
Kerri, We are concerned to learn about your disappointment regarding the time it took to do the oil change during your recent visit and any miscommunication in regards to appointments. Please reach out to us so that we can address your concerns. I look forward to connecting with you. Best, Dana Silva dsilva@lithia.com & Robert Pearce RPearce@lithia.com
We bought a certified used Jeep Grand Cherokee. it spent the first 2 weeks after we signed papers in the shop having cosmetic repairs (that didnt get done), hail damage, new windshield, new tires, and new brakes. They delivered it to us on a Monday. I drove it to work and found it was vibrating horribly. I called from work and they told me to take it to a local Les Schwab. There they found the tires unbalanced and "fixed" it. I drove it home with a slight vibration at hwy speeds. on Wednesday, Lithia came and picked it up fo... read more
Business response:
Morgan, We are troubled to learn about your disappointment regarding the condition of your Jeep Grand Cherokee. Our team strives to provide honest service to all of our guests and it is concerning that you felt otherwise. Please reach out to us so that we can discuss your sales experience. We look forward to connecting with you. Best, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Wow. Was writing a negative review and my text completely disappeared. I've been waiting for a call back since Monday at 4:45 pm. It is not Friday at 4:37 pm. My Jeep is sitting in my garage and will not run. I certainly would like to speak with someone.
Business response:
Karen, Please know that we take your feedback very seriously. It concerns us to know that you have experienced communication issues with us as we always strive to provide excellent customer service. Please reach out to us directly at your earliest convenience. We look forward to hearing from you! Dana Silva dsilva@lithia.com & Robert Pearce RPearce@lithia.com
Frequently asked questions about Lithia Chrysler Jeep of Reno
How is Lithia Chrysler Jeep of Reno rated?
Lithia Chrysler Jeep of Reno has a 4.6 star rating with 2,752 reviews.
When is Lithia Chrysler Jeep of Reno open?
Lithia Chrysler Jeep of Reno is closed now. It will open tomorrow at 9:00 a.m.
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