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Lithia Chrysler Jeep of Reno
- Car Dealers
- Reno, NV
About this business
Lithia Chrysler Jeep of Reno is committed to the health, safety, and needs of our customers. Lithia Chrysler Jeep of Reno is a new and used car dealership offering a full lineup of new & used vehicles serving customers in Reno, NV area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine parts and accessories. Visit our website for all incentives and to search our large selection of cars, trucks, and SUV... read more
Location details
1050 E Plumb Ln, Reno, NV, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
RecommendedRuben y Hazi. Dan muy buen servicio ayudan a uno lo más ke puedan y no anda presionando a uno y son amigables.
Business response:
Elizabeth, thank you for such a glowing recommendation. We are glad to know that your visit with Ruben and Hazi was so pleasant and successful.
1st car I bought from here was GREAT! So when it came time for another I had no hesitation. I WAS WRONG! I traded in a perfect running truck (lifted to high for me) and bought a Jeep Cherokee. You can tell a vehicle inspection was not done.. Im $5000 deep in parts and towing in the last 6 months, not including the car payments or if I had to pay labor cost. I'm looking into Nevada's Lemon law. Only buy new!!!
The first time I came in for a service I was greeted with rude and poor service and was almost in tears as I am a teenager and haven’t had the experience doing this whole car maintenance thing. But thanks to John who is the MAN!! He completely turned my experience into an amazing one and I came back today and he remembered me mask and all. I have yet to see the guy who was extremely rude to me. If you go in be sure to talk to John in the service department!
Business response:
Hi Lexey, thank you for your feedback. We're thrilled to hear John has turned your experience around! If there is anything else we can assist you with, please let us know!
This place is a joke. We literally dropped off our car for an oil change at 9am it is now almost 3pm and it’s still not available. When speaking to the manager about our car and when it will be available he laughed at us and was like it could take longer because you didn’t make an appointment. When attempting to make the appointment this same dealership stated “bring it in, we have express lanes for oil changes and we don’t make appointments for those “ When bringing that up to the manager the manager again makes up an excus... read more
Business response:
Kerri, We are concerned to learn about your disappointment regarding the time it took to do the oil change during your recent visit and any miscommunication in regards to appointments. Please reach out to us so that we can address your concerns. I look forward to connecting with you. Best, Dana Silva dsilva@lithia.com & Robert Pearce RPearce@lithia.com
We bought a certified used Jeep Grand Cherokee. it spent the first 2 weeks after we signed papers in the shop having cosmetic repairs (that didnt get done), hail damage, new windshield, new tires, and new brakes. They delivered it to us on a Monday. I drove it to work and found it was vibrating horribly. I called from work and they told me to take it to a local Les Schwab. There they found the tires unbalanced and "fixed" it. I drove it home with a slight vibration at hwy speeds. on Wednesday, Lithia came and picked it up fo... read more
Business response:
Morgan, We are troubled to learn about your disappointment regarding the condition of your Jeep Grand Cherokee. Our team strives to provide honest service to all of our guests and it is concerning that you felt otherwise. Please reach out to us so that we can discuss your sales experience. We look forward to connecting with you. Best, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Wow. Was writing a negative review and my text completely disappeared. I've been waiting for a call back since Monday at 4:45 pm. It is not Friday at 4:37 pm. My Jeep is sitting in my garage and will not run. I certainly would like to speak with someone.
Business response:
Karen, Please know that we take your feedback very seriously. It concerns us to know that you have experienced communication issues with us as we always strive to provide excellent customer service. Please reach out to us directly at your earliest convenience. We look forward to hearing from you! Dana Silva dsilva@lithia.com & Robert Pearce RPearce@lithia.com
I wouldn't never have worst enemy buy car this people they lie and don't fix anything when bought car from had more I did it back still wasn't fixed have bolt broke off from oil pan said not fix it I am really upset people don't call back or anything so no I would not recommend them
Don't lie about having express oil changes.
I previously wrote a review about how I would not recommend Lithia, but I received a call from the General Sales Manager of Lithia a couple days after my review, and he was very apologetic. He went out of his way to contact me on his day off and from his personal cell phone. I explained to him what happened and he had no problem scheduling a service appointment for an oil change and for my brakes to be fixed. They had to order the brakes, so he let me use a loaner vehicle for a few days until the parts came in. I change my r... read more
Business response:
Thank you for sharing your experience, Tiffany! We are happy that you gave us the opportunity to resolve everything. We look forward to working with you again!
Frequently asked questions about Lithia Chrysler Jeep of Reno
How is Lithia Chrysler Jeep of Reno rated?
Lithia Chrysler Jeep of Reno has a 4.6 star rating with 2,796 reviews.
When is Lithia Chrysler Jeep of Reno open?
Lithia Chrysler Jeep of Reno is closed now. It will open at 9:00 a.m.
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