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Leaf Home Safety Solutions
- Home Services
- Morrisville, NC
About this business
Explore our stair lifts, low-entry walk-in tubs, and walk-in shower mobility solutions to see why a Leaf Home Safety Solutions installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Safety Solutions transforms homes through high-quality accessibility solutions that ... read more
Location details
198 Kitty Hawk Dr, Morrisville, NC, 27560, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I just had a walk in shower installed. I love it!!! Company is Leaf Home Safety Solutions, I first talked to a sales person, ***************************, from ***** **** office on Sept 27, 2021 and decided on details, ******* was very knowledgeable on details of installation of a walk in shower. She went through all the details of the work plus discussed the finance possibilities. She was very helpful, when I had questions she quickly returned phone calls and quickly provided answers. The Installation ******** ***** came out... read more
Business response:
Were so happy to hear youve had a great experience with Leaf Home Safety Solutions, ******. We always try to offer the best prices and the highest quality work in the ***** area! Thanks so much for your kind feedback.
I wouldn't recommend Leaf Home Safety Solutions to anyone.I was shown a thicker acrylic material during the sales presentation for use as a walk in shower surround material that was not actually available from Leaf. The thicker acrylic material closed the deal for me. I learned on installation day when the installation was around fifty percent completed and the acrylic material had been glued to the walls that the same thin acrylic material that I had been shown by two other companies and had rejected was the acrylic materia... read more
Business response:
Thank you for bringing this to our attention, *****. Its important to us that customers are more than satisfied and we would like the opportunity to discuss this issue with a team member directly. Please reach out to us at ************ or email ********************************** to review in more detail.
Ordered a shower surround June 21 '21 started calling to get a install date. Long story short they are almost impossible to contact. Finally today I got a call that somehow they never ordered the pieces and it would be another 12 weeks or low and behold they had some pieces in stock they could use, emmmm. 9/13/21
Business response:
Thank you for taking the time to share your experience with us, *******. Your situation is not our standard and we will share this information with our team to minimize issues like this in the future. We appreciate you bringing this to our attention.
RUN!!! Do not waste your time, money, energy on this company. I didnt mind waiting longer than expected to begin the work. Once the demolition began they damaged my bathroom tile, ceiling and floor beside the shower, plus knocked a hole that went through my livingroom wall. Upon inspection, ***** the installation manager says he has no way in knowing that this damage wasn't already there! Why not, when you evaluated my home a month before to do the second measurements. My job called for a barrier free shower for wheelchair a... read more
Business response:
We are very sorry to hear that this is your experience, *******. Your situation is not our standard and we will share this information with our team to minimize issues like this in the future. We have forwarded your information to our service department and a member of our team will reach out to you soon. If you prefer, please call us at ************ or email ***********************************
Our nightmare with this company started May 4, 2021 and is still going 12 weeks later. We purchased a new tub and surrounding wall. When they brought the tub out and installed it it had a 2 scratch/***** in it. They said they would have someone come out and buff it out. We told them no, we want another tub. They said it would take a few days.it took 2 weeks. When they brought the 2nd tub it was the wrong size. They said it would take a few days to get the right sizeit took another 2 weeks. When they brought the 3rd tub and w... read more
Business response:
Hey ******. I have created a support ticket for you and forwarded your info to our service department. Someone will be contacting you soon to provide further assistance. Let me know if you need anything else in the meantime.
******** stated their products were made in ******* they are actually made in China and rebranded in ********** as made in ***. ******** gave us a price of $****** we said no he then offered a much cheaper product we said no then he pretended to call his boss and when he hung he said he could sell us our original plan for $****** out the door price $***** less than original price This company takes advantage of older folks .
Business response:
I am sorry that you did not have a positive experience with our sales team. Do you happen to remember the name of the person who you dealt with? If you decide that you are interested in Leaf Home Safety Solutions, and would like to talk to another member of our sales team, please let me know! I would be arrange that for you. Again, thank you for taking the time to let us know about your experience. We can only improve when we know what we are doing wrong.
I signed a contract with them on 4-3-21 gave them a check for $******* which they cashed. My contract stated the job would start 5-17-21 completed 5-20-21. I have called twice the first time the first week of June they told me someone would call me back with a start time that was 3 weeks ago. Today I called again and left a message. I understand with the catch up since the pandemic but really why dont they give you an exact date so I plan my life.
Business response:
Hey - Thanks for getting back to me. I have created a support ticket for you and forwarded your info to our service department. Someone will be contacting you soon to provide further assistance. Let me know if you need anything else in the meantime.
The main reason we contracted with them for our walk in shower was the warranty..the we fix anything , you are fully covered warranty..right.. try to get any of them out to fix anything. The bar on the wall fell off..first time, that repair took 3 months. Now we gave black mold growing under the caulk on a year and a half old shower. We are going on 2.5 months..no one has come yet. Don't use them unless you are prepared to contract and pay someone else for a repair they supposedly warranty."
Business response:
Saw your post - I wanted to address your concerns with your Leaf Home Safety Solutions experience. I'd like to help by reaching out to our service team directly and work on getting this issue resolved. I have created a support ticket for you and forwarded your info to our service department. Someone will be contacting you soon to provide further assistance. Let me know if you need anything else in the meantime.
Ordered walk in shower 10-2001 installed 1-2021. When ordered ask if it came with shower rod and curtain was told by salesman **** *** that it did. When job completed no shower rod or curtain. We purchased shower rod and curtain for $76 dollars. Was told to call manager at office have called 4 times all i get is answering machine ** CALL RETURNED it has now been 4 months. We just do not like being **** TO .To every one be careful with this company all is not well in ****.
Business response:
*******, I have created a support ticket for you and forwarded your info to our service department. Someone will be contacting you soon to provide further assistance. Let me know if you need anything else in the meantime.
Frequently asked questions about Leaf Home Safety Solutions
How is Leaf Home Safety Solutions rated?
Leaf Home Safety Solutions has a 2.9 star rating with 168 reviews.
When is Leaf Home Safety Solutions open?
Leaf Home Safety Solutions is closed now. It will open tomorrow at 8:00 a.m.
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