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Lauren James
- Consumer Services
- Fayetteville, AR
About this business
Location details
2575 S Armstrong Ave, Fayetteville, AR, 72702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So I have a lot to say about this whole ordeal. I ordered during the Pink Friday sale, where I of course expected to wait longer for my items. NEVER did I ever expect to wait almost an entire month for them. The only way this company would respond to me was through facebook messenger. Yes, they answered the questions that I sent them there, but I am fully thrown off that I had to reach out to them more than once just to find out that the wait time was extended even more. Honestly infuriating. No one ever responded to emails ... read more
Business response:
Hi Olivia, as a four-year-old company we are constantly improving our processes. This sale wildly exceeded all predictions, and we are sincerely sorry for delays and order issues. That being said, we are in the middle of a large systems overhaul that will allow us to process orders more effectively in the future and prevent the issues we are seeing now. We ask for your patience in exchange for our gratitude as we are continually humbled by you and all of our customers. Thank you so much for your business, and we promise we'r... read more
Recommended
I ordered a planner in Gold Tulip Print from the company 2 weeks ago. It has yet to ship and I haven't heard anything about my order. I called customer service to no answer, sent an email to no response and inquired on my Facebook receipt to no response.
Business response:
We do apologize for the inconvenience. We're currently processing 10's of thousands of orders and customer inquiries. We should be almost entirely caught up in in the next 5-7 days! We do appreciate your patience! You'll receive a shipping notification with tracking once your order ships!
Let me just tell you how amazing LJ customer service is. We all know buying from a super crazy sale can mean delays! I bought several outfits for a trip to DisneyWorld, and these ladies sent out my order early so that I could have it in time after I had been waiting 4 weeks. They did next day air to ensure I'd have my goodies for the trip. What other company does this? I offered to pay multiple times when they declined. I know waiting for these items is hard because they're must haves, but they're doing the best they can! Th... read more
Business response:
Thank you so much for the kind words! We are so glad to hear you had a pleasant experience! Customers like you make Lauren James possible! We can't wait to see you pics of LJ in Disney! Safe travels!
I don't understand why you would extend a sale when you don't have the inventory to back it up. I have 3 orders "unfulfilled" at this time..did get an email advising that two of the items were not available and a refund would be forthcoming. I dounderstand that the sale got away from you but you sure did have my money for these three weeks. You have really cute things but so sorry...not worth the aggravation. Is it possible for me to cancel the outstanding orders?
Business response:
We apologize for the inconvenience! We had a systems failure due to the high volume of site traffic. That site traffic caused oversells, unfortunately. We do apologize for the inconvenience! Please let us know if you would like to cancel your order and we can get that taken care of!
Love their clothes, they fit amazing and are so comfortable!!!
Multiple attempts to get in touch with someone. Ordered 19 days ago and no word. They had no problem charging my credit card the next day.
Business response:
We do apologize for the inconvenience. We're currently processing 10's of thousands of orders and customer inquiries. We should be almost entirely caught up in in the next 8-10 days! We do appreciate your patience! You'll receive a shipping notification with tracking once your order ships!
Frequently asked questions about Lauren James
How is Lauren James rated?
Lauren James has a 3.9 star rating with 120 reviews.
When is Lauren James open?
Lauren James is closed now. It will open tomorrow at 9:00 a.m.
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