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Lauren James
- Consumer Services
- Fayetteville, AR
About this business
Location details
2575 S Armstrong Ave, Fayetteville, AR, 72702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
I love Lauren James. The customer service has always been so helpful and the quality of their clothes are incredible. I am definitely a returning customer.
First time with this brand and to say I am let down does not adequately describe what is going on. Day 15 of waiting for an order placed during the sale. Called the customer service number and left 2 messages that have yet to be returned with regards to my order. Sent an email and got a generic response that said it could take up to 48 hours to get an response. Meanwhile I will most likely have to shop again (locally because I am not going to pay the crazy costs that are usually associated with express shipping) for comparab... read more
Business response:
Hi Amy, as a four-year-old company we are constantly improving our processes. This sale wildly exceeded all predictions, and we are sincerely sorry for delays and order issues. That being said, we are in the middle of a large systems overhaul that will allow us to process orders more effectively in the future and prevent the issues we are seeing now. We ask for your patience in exchange for our gratitude as we are continually humbled by you and all of our customers. We're currently processing 10's of thousands of orders and ... read more
This has been a horrible experience, made a purchase and it still hasn't been shipped. No idea when it will ship. I initially got a response that they were overwhelmed, but now they aren't even responding.
Business response:
We apologize for the delay during Pink Friday! We are so humbled (and a bit overwhelmed) by the number of orders we received during the sale that it has, unfortunately, caused a bit of a delay in shipping. Thanks for your patience!
DEFINITELY recommend LJ! Long story short, my dress hadn't even shipped yet due to a sale and I needed it in about 24 hours to a completely different address... so, they overnighted it to get it to me on time. ABSOLUTE BEST customer service. Thank you so much for being so wonderful
You tell me that you can charge my credit card and 18 days later, when we inquire as to why we do not have our order, you tell us it will be another 8 - 10 days? That is unacceptable lack of service. It should not take up to 28 days for you to even ship an order. when calling their number for assistance, the one person who can help has a mailbox that is full so you can't even leave a message. Terrible
Business response:
Hi Stephanie, as a four-year-old company we are constantly improving our processes. This sale wildly exceeded all predictions, and we are sincerely sorry for delays and order issues. That being said, we are in the middle of a large systems overhaul that will allow us to process orders more effectively in the future and prevent the issues we are seeing now. We ask for your patience in exchange for our gratitude as we are continually humbled by you and all of our customers. You were refunded due to an out of stock item. You wi... read more
Frequently asked questions about Lauren James
How is Lauren James rated?
Lauren James has a 3.9 star rating with 120 reviews.
When is Lauren James open?
Lauren James is closed now. It will open tomorrow at 9:00 a.m.
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