Kroger Floral

Hayley 

on BBB

3 years ago

Someone was able to hack into my Kroger account by obtaining my password somehow. They changed my phone number to their phone number and downloaded the Kroger Pay app on their phone. They then used my loyalty card and credit card to make fraudulent purchases at a Kroger store (using the Kroger Pay app). I cancelled my card with my bank, but then attempted to reach out to Kroger to let them know what happened, get my account secured, and cancel my loyalty card. I still have not been successful at doing this. Every customer se... read more

Justin J 

on BBB

3 years ago

Just came here to add my lament to the general consensus. Had an extremely inappropriate interaction with a pharmacy rep at my local Kroger (**********, **).Upon summarily informing me that my insurance would not be covering the cost of some very expensive respiratory medication (using inside jargon that no one but pharmacists understand), she became visibly annoyed when I asked to use a **** **coupon (thank heaven for this company). She tried to confuse me by saying that this would be an entirely different matter, implying ... read more

Mike M. 

on BBB

3 years ago

Went to kroger pharmacy to pick up a prescription that was faxed to kroger and supposed to be ready on the 5th of January, was not ready. Did not go on the 6th because of ice and snow, still not ready on 7th. Went on 8th and asked if it was ready, they said in a few minutes. This med. is for pain needed daily, I went 3 days without! I asked the worker why it was not filled on the 5th and he said ( I don't know it's ready now ). The worker was very unprofessional and dumb for not answering my question. 

Glori C 

on BBB

3 years ago

Waited an hour to pick up my groceries. So did everyone else. A long line of people trying to say they are here. Only one person on. No one was being taken care of. Tried to call store. No one answered. I have better ways to spend my time! 

Elizabeth L. 

on BBB

3 years ago

I have always loved kroger. However we recently moved to ******* and the only option is delivery. We got a gift card from our family for Christmas. Come to find out this gift card does not work online for delivery. I have contacted customer service several times been transferred even more times and even been hung up on or disconnected after asking to speak with a supervisor or manager. My gift cards for $300 and I've only been offered a $10 credit. I cant believe there is absolutely no other option! 

John I. 

on BBB

3 years ago

Horrible experience. Will never order on line again. Placed order number and missing 1 item. Packed by ****** H out of **. Waited over 45 minutes on phone and hung up. After 25 minutes waiting for virtual agent I believe I am writing someone how doesn't read English. Read below. Maybe you like to short people a small amount on purpose and they give up. Just wasted 70 minutes for a $3.99 refund. Never ever again 

Tom 

on BBB

3 years ago

Like other reviewers indicated, they have serious issues with rude employees that they fail to address. The Sussex Wisconsin store should just be shut down. ************* ****** and *******all have superior customer service. For that matter, so does the **** 

Linda K. M 

on BBB

3 years ago

Stockers are rude to customers. Kroger needs to go back to night stockers. Stockers mutter under ther breath about customers being in their way and not being able to do their job. 

Leigh P 

on BBB

3 years ago

I made a purchase on Krogers app, my order was canceled but Kroger never returned my $27.51 Ive called and spoken to several representatives and I still havent received my money back! Im very disappointed because I feel like Kroger just stole my money!