Kroger Floral

Elizabeth L 

on BBB

3 years ago

Terrible service. The charged for shipping on a free ship order and refreshed to cancel the order. 

Mirna Q 

on BBB

3 years ago

Refused to give me a refund for baby formula even though I had a receipt because I bought it at a different store. They said it would throw off their inventory. Marilyn also lied to me and said all baby formula sales were final and when I asked to see her policy in writing she wasn't able to show me anything. Heather told me to go to corporate if I didn't like their policy. They both were not able to show me their policy in writing. 

Kim R 

on BBB

3 years ago

Deceptive sales pricing. Went to (2) different Kings Soopers stores - Red Bird chicken thighs on sale. The sign in the meat department didn't specify bone-in, but sitting in the slot were boneless chicken thighs. Rang up at full price at the checkout. Second store - advertised for BOGO Pork Tenderloins. Tons of pork loins in end bin and in usual meat shelf - no sign saying BOGO, but the ad had was very clear. Checkout discounted 20% not BOGO. Store employee went to check and never came back, saw her when leaving helping othe... read more

Morris S. 

on BBB

3 years ago

<p>roughly two years ago I was at the ********* store at *********** in ******** ******* in line at the self check out, when another customer started harassing me and yelling at me , telling me to wear a mask , I asked her to leave me alone and back off, yet she persisted even as I was scanning and paying for my groceries, she continued to follow me to my car harassing me and yelling at me through the parking lot, at which point even with me standing my ground and defending myself **** the Manager came out face beat red yell... read more

Nick M 

on BBB

3 years ago

Very poor service Stores and online they disconnect the phone this is not one time but several times same bad response. online it says live chat but no body responds. please be courteous and reply 

Dorothy K 

on BBB

3 years ago

I was charged full price on items marked with reduced price. Two separate overcharges (large box of greens marked down to 2.99, charged 5.99, and crackers marked 2/5.00 charged 6.98). Store manager at *** ***** **** *****, GA reported Kroger policy requires customer to return in person with the slip. Call to customer service at Kroger did not deny. I explained that I was traveling and am now out of state. (I noticed on return to WI three days after purchase). I suspect charging full price on sale items may be a pattern. The ... read more

Allison P. 

on BBB

3 years ago

Kroger at **** **** on Jonesboro road pharmacy has the worst customer service ever and they were very rude acting if I was unwanted. This is the worse pharmacy experience that I have had the misfortune of patronizing. I have been trying to get my medicine for two days. I have been calling the store all day with no resolution of my problem because they refuse to answer the phone. I have called corporate numerous of times with them telling me there is nothing they can do. The pharmacy is supposed to close at 8pm but at 709pm t... read more

Elizabeth L 

on BBB

3 years ago

I have used the grocery pick-up service for about 2 years. This past weekend, we were charged for, but did not get about 7 items totaling over $40. The staff at the front office questioned my truthfulness and essentially we are out the money with no recourse. LIterally, Kroger took our money, did not give us the product and when I pointed that out, they called me a liar and thief. Steer clear. 

mary b 

on BBB

3 years ago

This is the worst grocery store ever. They never have bananas