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Knochelmann Service Experts
- Heating & Air Conditioning/HVAC
- Sharonville, OH
About this business
Location details
11935 Tramway Dr Suite C, Sharonville, OH, 45241, United States
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This business seems like a good service from the outside, but at least in ******* they employ service technicians who take advantage of the elderly. My recently deceased mother had a contract with them to avoid bothering me to do things like replace filters, but the technician told her that her water heater was failing (but it hadn't failed yet) and she had them replace it, but didn't realize that she was actually leasing a unit from them. When she died, we owed **** for a water heater that you can buy at Lowes for under 800... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
No stars.Company has failed to honor the terms of the service contract with them in terms of quick and timely response. Twice they have failed to show up in the allotted time, and twice have attempted to come to my home 2 and 3 hours after the service window had expired...once after 9pm. Emails are not answered. I have made a complaint to the home office in *****, as well as the local office, for a rebate of the remaining monies associated with my service contract.
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
This business seems like a good service from the outside, but at least in ******* they employ service technicians who take advantage of the elderly. My recently deceased mother had a contract with them to avoid bothering me to do things like replace filters, but the technician told her that her water heater was failing (but it hadn't failed yet) and she had them replace it, but didn't realize that she was actually leasing a unit from them. When she died, we owed **** for a water heater that you can buy at Lowes for under 800... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
This business seems like a good service from the outside, but at least in ******* they employ service technicians who take advantage of the elderly. My recently deceased mother had a contract with them to avoid bothering me to do things like replace filters, but the technician told her that her water heater was failing (but it hadn't failed yet) and she had them replace it, but didn't realize that she was actually leasing a unit from them. When she died, we owed **** for a water heater that you can buy at Lowes for under 800... read more
No stars.Company has failed to honor the terms of the service contract with them in terms of quick and timely response. Twice they have failed to show up in the allotted time, and twice have attempted to come to my home 2 and 3 hours after the service window had expired...once after 9pm. Emails are not answered. I have made a complaint to the home office in *****, as well as the local office, for a rebate of the remaining monies associated with my service contract.
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
This business seems like a good service from the outside, but at least in ******* they employ service technicians who take advantage of the elderly. My recently deceased mother had a contract with them to avoid bothering me to do things like replace filters, but the technician told her that her water heater was failing (but it hadn't failed yet) and she had them replace it, but didn't realize that she was actually leasing a unit from them. When she died, we owed **** for a water heater that you can buy at Lowes for under 800... read more
No stars.Company has failed to honor the terms of the service contract with them in terms of quick and timely response. Twice they have failed to show up in the allotted time, and twice have attempted to come to my home 2 and 3 hours after the service window had expired...once after 9pm. Emails are not answered. I have made a complaint to the home office in *****, as well as the local office, for a rebate of the remaining monies associated with my service contract.
This business seems like a good service from the outside, but at least in ******* they employ service technicians who take advantage of the elderly. My recently deceased mother had a contract with them to avoid bothering me to do things like replace filters, but the technician told her that her water heater was failing (but it hadn't failed yet) and she had them replace it, but didn't realize that she was actually leasing a unit from them. When she died, we owed **** for a water heater that you can buy at Lowes for under 800... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
No stars.Company has failed to honor the terms of the service contract with them in terms of quick and timely response. Twice they have failed to show up in the allotted time, and twice have attempted to come to my home 2 and 3 hours after the service window had expired...once after 9pm. Emails are not answered. I have made a complaint to the home office in *****, as well as the local office, for a rebate of the remaining monies associated with my service contract.
Frequently asked questions about Knochelmann Service Experts
How is Knochelmann Service Experts rated?
Knochelmann Service Experts has a 3.1 star rating with 757 reviews.
When is Knochelmann Service Experts open?
Knochelmann Service Experts is open now. It is open 24/7.
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