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Knochelmann Service Experts
- Heating & Air Conditioning/HVAC
- Sharonville, OH
About this business
Knochelmann Service Experts has served the Covington area for over 40 years, providing heating, air conditioning, indoor air quality, and plumbing services
Location details
11935 Tramway Dr Suite C, Sharonville, OH, 45241, United States
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Our technician lied to us and said that our AC unit had no coolant. They told us there was a leak and that it was in our best interest to buy a completely new unit. A salesman cane out and tried to sell us a $10,000 unit. We had another company out for a second opinion and it turns out that the unit was FULL of coolant and simply needed to unfreeze. There are crooks working in this company and they didn't seem to mind that at all when I called to tell them about my negative experience.
Business response:
We apologize for your experience and are looking into your situation with the information you emailed in.
"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod ******* was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs."
Business response:
*** - We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Wonderful service, fair pricing. I highly recommend this company for your HVAC needs.
Business response:
****** - Thank you for this great review and recommendation!
I am very pleased with the professionalism and service I receive from McKinley every time!
Business response:
****** - Thank you for your continued trust in our services!
From start to finish of our project was handled with professionalism. Quote was detailed and explained and work was done on time. Turned out exactly how it was described and the team were very helpful as we did some of the demo work ourselves. Would definitely recommend the Classic team
Business response:
******* ******** thank you very much for the wonderful review! We appreciate your business and we're so happy you're pleased with the work we did!
They promptly showed up after normal business hours to repair by hvac and had it working in 30 min. I decided to buy and new system from them and they the install techs did a great job installing it. My only complaint with Service Experts is I have called the twice with questions about my system and never received a call back.
Business response:
Kenneth - We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we did. We hope you have a great day!
I was referred to them by TXU, stating I could receive a free tune up. I wasn't having any issues at all until they came out. They stated everything was good, saying they changed the air filters which they did not. Found that out after the 2nd time the came out due to the air conditioner was not getting cold. All of a sudden it was freezing up, and it look like I had a leak. Funny how nothing was detected from the first time they were out. They charged me $279 for Freon after they put it in. So a service that was supposed to... read more
Business response:
***** - We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
Called to get an estimate on installing g air conditioning unit and no one bothered to show up or call. Would not recommend this business. Went somewhere else.
Business response:
**** - We sincerely apologize for the issue. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
was given a price by kimmie in warrensville office, of $200 after she conferred with plumber Andy, for a replacement dip rod for hot water tank. Samantha was sent out, who could not do job as she stated she thought it was an air condition job. She took pictures, stating she would have part ordered. 5 days later, Alex called, stating part was not ordered , but would do so. Price again of $200 was agreed upon again. On June 3, Andy , along with another plumber came out, stating price would be $599 ! I was being badgered to jus... read more
Business response:
*****, we regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Frequently asked questions about Knochelmann Service Experts
How is Knochelmann Service Experts rated?
Knochelmann Service Experts has a 3.1 star rating with 757 reviews.
When is Knochelmann Service Experts open?
Knochelmann Service Experts is open now. It is open 24/7.
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