Knochelmann Service Experts

Ruth J 

on BBB

5 years ago

Fraudulent. I have a full warranty from Orangutan on my HVAC system, including all parts and service. However, they have informed me that the sensor switch, which is shorting out, is not a covered item and not covered by the warranty. When I pointed out that the sensor switch is a "part," their excuse was that the company that manufactured the switch would not honor the warranty on it, shifting the responsibility of the warranty to the manufacturer. Every time they "service" the system, they find something that should be add... read more

cdrs 

on BBB

5 years ago

AC new 5 years. Company has been maintaining . What we didn’t know is that instead of maintenance, they excluded Freon and poked a hole in the compressor causing the ac to burn out! Told us we need a new AC unit!! They show you pictures of other broken units so you think it is needed. Every time they came for maintenance, they told us we needed new parts that run in the thousands... THIS IS A FRAUDULANT COMPANY, DO NOT USE!! 

cdrs 

on BBB

5 years ago

AC new 5 years. Company has been maintaining . What we didn’t know is that instead of maintenance, they excluded Freon and poked a hole in the compressor causing the ac to burn out! Of course, they will say we have no proof, but they were the only ones working on it! Told us we need a new AC unit!! They show you pictures of other broken units in their phone so you think it is needed. Every time they came for maintenance, they told us we needed new parts that run in the thousands... THIS IS A FRAUDULANT COMPANY, DO NOT USE!! ... read more

Kenneth R 

on BBB

5 years ago

We'er satisfied Donelson Service Experts we have been customers for several years and used the same technician whose always professional and friendly. 

Neil V 

on BBB

5 years ago

Easy to work with. Techs are very friendly and look to give the customer the best deal. The office staff is very courteous and super response to questions and needs. Have used them for 20 years..never had a problem. 

derek p 

on BBB

5 years ago

I have been doing business with TML for almost 5 years now, and Bryce is by FAR the best tech TML has ever sent to our home!!! He is polite, informative, helpful, and has a great sense of humor!!! I give TML 10 stars out of 5 based on Bryce's service today!!! 

Alicia C 

on BBB

5 years ago

Technician tried to over-sell a completely new unit quoting over $20,000 plus a contract with a service plan claiming that our unit was beyond repair. Had a sales person come immediately to further convince us to sign a contract for the extremely expensive unit also, and would not tell us what was wrong with our current unit, just that it needed to be replaced. Reached out to another company for a second opinion and not only was it an easy fix costing around $75.00, but they also quoted a new unit at less than 1/2 the cost o... read more

NON E 

on BBB

5 years ago

The company spends huge amounts of money on attractive color ads in the newspaper for SEPTIC PUMP $149.00. That is a great deal and I fell for it. When the job was complete my total cost was $2,866.40. The pump out was as advertised but for repairs that required less time and effort than the pump out and probably less than $100 in material, I was charged $2,717.40. They have hit on a legal scheme that is akin to extortion. You either pay the exorbitant repair they say is necessary or have them cover up an unfinished repair t... read more

DIANE C 

on BBB

5 years ago

I was without hot water. Rolf/Griffin came out the very next day, diagnosed the problem and after getting the necessary part was able to make the repairs quickly. Ryan was professional, pleasant and was able to explain the problem to me in simple terms. Can't say enough good things about my experience.bhh