Knochelmann Service Experts

Katherine S 

on BBB

2 years ago

Very deceptive salesman and not forthcoming with truth just to lock you into a leasing contract to charge high interest rates to put a lien on your property so they can steal it.....very deceptive from the salesman, service technician, to how they handle your account in the billing department. The service technicians don't know how to fix anything...I think that is part of their schemes to get you to buy their equipment. So when you see that name eveready service experts..."that's a red flag." 

KJ G 

on BBB

2 years ago

I regret to have to write this review, as I can say that I have had positive interactions with the customer service team, the technicians who have come to my house. Everyone has been professional and kind and I have no complaints there. I am writing this to warn other consumers, as I feel that signing up for the Service Experts Advantage program was one of the worst financial decisions of my life. My furnace went out in March of 2020, in the middle of winter and the very beginning of the COVID pandemic. So it was a moment of... read more

Bradley W 

on BBB

2 years ago

Neal H***** installed our Lennox system on 8/10/2016. Six years later the A-coil is leaking. I decided to do some research and found that there there was a federal class-action lawsuit and settlement concerning the A-coils. The suit is closed now; but there's no shortage of people who continue to receive faulty A-coils and are being charged hefty service fee's to replace them. Not only did the law-suit do nothing to dissuade Lennox from producing/using low quality poorly designed coils; it did nothing to stop service compani... read more

Catherine R 

on BBB

2 years ago

Poor communication, misleading sales, employees hate their jobs because they absorb the brunt of all the dissatisfied customers, and they do not honor their contract. Little to no effort to rectify without hounding them. Poor management, supply chain issues, and customer blaming. The epitome of what's wrong with corporations. 

Sandra H 

on BBB

2 years ago

Today (9/9/22 I had my annual tune-up with RJD. Will was the technician and was prompt, courteous, professional, and responsive to my questions and concerns. He was very thorough. I would request that he continue as my tech in the future. Thank you. 

Kirsten A 

on BBB

2 years ago

Our almost 20k unit was installed 9 years ago and has had problems since day one. We were told it was the top of the line and received a hard sell. Unfortunately, we listened to Service Experts; they've taken advantage of us ever since. Originally, they refused to admit it was a lemon. Now they agree that it is a lemon, but say it's too late and they won't help us. They suggested we install a new unit from them. The plan they want to put is on is $250+ for the next 10 years. They've misrepresented themselves at every turn. 

Philip S 

on BBB

2 years ago

I rarely write a bad review, and I assure you that nothing here is exaggerated. Please just take this as a word to the wise. Service Experts (Fort Myers FL) are not in the business of service. They are in the business of high pressure sales. If you call, the technician will arrive with a salesman and they will work together to try to convince you that your system is in need of replacement, which they will gladly do for "only" $165 to well over $250 per month- for TEN YEARS- a rent-to-own or lease (I asked what the selling pr... read more

Victoria M 

on BBB

2 years ago

Air went out on a Sunday night, called and was told someone would come out that night. Nobody showed up until Monday. Two guys (a salesman and a tech) came together and they said I needed a new ac which I expected because the unit was 18 years old. The sales guy gave me 3 options (tiers) first was more like what I had but I opted to go up one tier for the energy efficiency. He made me believe these :"membership" options were my only choices. Upon looking at the documents I read that this is a LEASE agreement and the cost is ... read more

Keith N 

on BBB

2 years ago

I've been with this company for over 7 years now! I've thought they'll show some type of concern for me and my family knowing the weather in Florida! But me and my family have been out of air for four days now! I was told by one of there works on Sunday night by (James) one of there technicians that it'll be fixed on Monday now it's Wednesday night and my Air Conditioning unit isn't fixed yet! I received a email this morning saying they'll be here between the hours of 2:00 and 4:00 to fix my unit and no one haven't came yet.... read more