Knochelmann Service Experts

Dolores C 

on BBB

3 years ago

So our home AC stopped working at 9PM on June 30th. I left a message for someone to call me the next morning. So someone called me at 7:00 am and told me that they were sending me a Tech around 10:00. I was working but my husband was home. Not only the Tech arrived so did a salesperson. After inspecting the unit they told my husband that we needed a new AC unit because the unit we have is junk. So my husband sees that the Sales person starts measuring and he said I need to call my wife because this unit is only 1 year old th... read more

Yolanda B 

on BBB

3 years ago

Incompetent, unprofessional, unresponsible, unethical. Proceed with caution when looking to service your geothermal system. Initially when scheduling with this company, everything went smoothly. But we have been waiting since June 16th for a simple call back from our last service but since then we have had two members of our household go to urgent care with breathing issues because the work that was performed has been left undone. Parts need to be replaced, parts have been removed, and the air quality in our home is now so p... read more

Bruce W 

on BBB

3 years ago

Jeff, our go to plumber guy, did an excellent job for us. Friendly, efficient, knew his stuff and dedicated to getting the job done. Also, Donna, the scheduler in the office, was very patient, efficient and helpful. 

Jean D 

on BBB

3 years ago

I've done business with this company for some time now, and have always been pleased with the out come. My personal opinion is you couldn't ask for better people to do business with. I have had two furnaces, central air, hot water heater and just recently some plumbing work done and couldn't be more pleased with the outcome. 

Patricia R 

on BBB

3 years ago

I called in because my air conditioner was leaking and making an awful noise. It was 9:30 PM. I received a callback within an hour. The technician was no where near my house. They suggested I wait as the technician couldn't get to me for several hours. I talked to the dispatcher the next morning and she scheduled me for 2 to 6 (to accommodate my schedule). Kyle arrived by 1:45 and had me taken care of within an hour. The service was excellent and Kyle went beyond my expectations. 

Lon C 

on BBB

3 years ago

Called Friday evening because Nelson advertised 24/7 service, was assured they would be out that evening. I called back at 11:30 pm reminding them the day was just about over, again was assured they would call. They didn't call until Monday morning, asking if I still needed service. I feel this is false advertisement, luckily I didn't wait for their call and A.C. repaired Saturday morning. 

Denise C 

on BBB

3 years ago

This company made an appointment to install a gas line, charging me over S$2,000 dollars. First they sat the appointment within a window between 8:00 and 10:00 am and never made it to the window timing. Then, they called me to state that the parts, which just three days prior they said they had gotten, one of the parts, the orifices, wasn't sent to them as expected. They never open the boxes with the parts from Goodman to make sure they were there. So much neglect and lack of accountability it is hard to swallow. I don't kno... read more

Anne H 

on BBB

3 years ago

Knochelmann Service Experts has provided excellent coverage for our home systems with their protection program. Our recent service about a lackluster AC on the second floor was quickly booked for service. Dave, the technician, was polite, professional and provided tips on creating a better air flow with a system operating 100% during this recent heat wave. Looking forward to continued excellent maintenance of our systems. **** * 

Carolyn K 

on BBB

3 years ago

Strand Brothers came out 5/27.22 to do my yearly maintenance on my HVAC System. They listed three things I needed to do which was about $1000.00+ dollars. I installed a new Lennox System seven years ago and have always done my yearly maintenance. I had Aero come out as recommended by Lennox. They told me I could wait on these. Strand brothers said I needed to clean my blower blades for $420. They showed me a picture showing lots of dust collecting on the blower (which was obviously) a saved picture not of my blower. So I had... read more