Knochelmann Service Experts

Dreama T 

on BBB

3 years ago

The reason I gave this company one star is because we were scheduled to have an annual tune-up on our heating and AC unit. We scheduled weeks in advance and received a call the day of our service that we are being rescheduled for two later. How do we know that we won't be cancelled then?? I know that Stevenson is busy. But we are on the Advantage Program (which is pricey), and we expect better service than that! 

Gayle g. 

on BBB

3 years ago

I have had repeated issues with this office of Strand Brothers in Pflugerville Tx since April 4, 2022. On April 4, 2022 I was told I needed 2 repairs during my yearly home inspection, a fan replaced and the intake sealed. The technician completed an invoice showing both and a price for the sealing. I was told the office would get back to me on the price of the fan and to make an appointment. After no call i called back a few days later. They had no record of the sealing being requested and would contact the technician and ge... read more

Jeff H 

on BBB

3 years ago

We had Strand out to replace our thermostat with an electronic thermostat on May 29th. The technician clearly didn't understand our system and was on the phone with (another tech/supervisor/secretary?) explaining what wires we had currently connected to the thermostat, after which point he suggested what we needed, which had to be ordered. Today May 4th a new technician (Francisco) arrived to install the thermostat and said the thermostat he had with him would not work. During the visit, he had to access the unit in the atti... read more

Michael M 

on BBB

3 years ago

We purchased a new A/C Nov 2021 but after it was installed it did not pass City Code The company has been here 3 times and they have not fixed it They told us they would give us an answer as to whether or not it passed Hurricane season will be here and it is on the 8th floor rooftop and if it is not properly tied down it could hurt someone Jay the manager assured me server times it would be done or just to call him but I do and he is always busy so we need help from you to prompt them Along thAnk you 

Susan P 

on BBB

3 years ago

We needed major work done on our home in central Austin. All our pipes needed to be replaced as well as a new hot water heater, HVAC and ductwork. I got a number of quotes from reputable companies around town. Strand Brothers had a competitive quote. Curtis (for plumbing) and Adam (for HVAC) were both personable and patient when going over the quote and the job details. When it came to each job Curtis, Adam and Nick were all amazing. They were easy to reach, efficient, and had great crews working with them. Everyone was resp... read more

Marian R 

on BBB

3 years ago

I am so disappointed with Roy Inch & Sons. I had been dealing with the company since 1977 when I bought my first air conditioner from the company. Over the years I had purchased a new furnace and a/c for my home in Hazelden North in London and over the years have had Service Experts come out every year to maintain my HVAC systems. When I moved to my current home in Old South in 2018, I chose Roy Inch & Sons Service Experts to install a new furnace, a/c, and hot water tank. I had always been very happy with the service I rece... read more

Thomas S 

on BBB

3 years ago

I have an 81 year old mother in law who had a service contract with Service Experts. She lives on the thrid floor in a condominium Service Experts came out to service the unit in her condominium and the associated unit in the basement. They found a problem with the downstairs unit and stated it would be a $3,000.00 repair. The unit is only 7 years old. They also offered her a lease option for a new unit plus maintenance @ $200.00/per month for 10 years. They put 1 lb of freeone in the downstairs unit and stated it need 3 lbs... read more

Dorothy G 

on BBB

3 years ago

About a year ago we signed up for Service Experts' maintenance visits 2 times per year. A couple of weeks ago the tech came and told us our heating system was at the end of its life expectancy. We were given the choice of repairing our system or purchasing a new one. This tech graciously offered to change our overhead vent filter. He did that--which I appreciated. We opted to buy a new system. The installers came on time and it only took them about 5-1/2 hours to remove the old unit and install a new one. So far it is workin... read more

Violet L 

on BBB

3 years ago

When I placed the call on 2/6/22 because my boiler stop working, the technician said I would have to pay $60 for the service call, which I didn't understand because I have the maintenance plan. I signed up for the maintenance plan on 10/26/21 for $158.00 annual. It covers Heating & Cooling for 1 year. I was told the service plan would cover the maintenance, and I would only have to pay for parts + 15% discount. Sunbeam check the boiler and I was told I needed a thermocouple & they replaced it. I was billed $302.33. They char... read more