Knochelmann Service Experts

Laurie B 

on BBB

2 years ago

We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more

Laurie B 

on BBB

2 years ago

We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more

Laurie B 

on BBB

2 years ago

We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more

Richard M 

on BBB

2 years ago

September 8 a maintenance and filter exchange cost $ 716.oo. They replaced a florescent bulb and a 3 year old capacitor. September 13 they came out again and found there was a freon leak in my coil. They wanted to charge me $ 125.oo per lb. of freon for 6 lbs. which is 750.oo. Did the leak cause the capacitor to over work and burn out ? I argued with the tech they got upset. No charge that day. September 19th the coil under warranty was replaced. I wasn't charged for the coil but the 2 hour installation was $1,600.oo. That's... read more

Esther W 

on BBB

2 years ago

Words can NOT describe how extremely disappointed I am with Service Experts and Aramendia. They took advantage of my parents who are 70+. Of course they suggest to "buy" the equipment through their advantage plan with no interest. FYI THAT IS A LIE AND IS A LEASE BUT THEY WILL NOT DISCLOSE THAT. They told us the cost was what we signed for "$21,984 and is on the actual work order".THEY DO NOT tell you that it is a lease plan until YOU receive written contracts. They trick customers into paying a lease, for my parents it was ... read more

Esther W 

on BBB

2 years ago

Words can NOT describe how extremely disappointed I am with Service Experts and Aramendia. They took advantage of my parents who are 70+. Of course they suggest to "buy" the equipment through their advantage plan with no interest. FYI THAT IS A LIE AND IS A LEASE BUT THEY WILL NOT DISCLOSE THAT. They told us the cost was what we signed for "$21,984 and is on the actual work order".THEY DO NOT tell you that it is a lease plan until YOU receive written contracts. They trick customers into paying a lease, for my parents it was ... read more

Richard M 

on BBB

2 years ago

September 8 a maintenance and filter exchange cost $ 716.oo. They replaced a florescent bulb and a 3 year old capacitor. September 13 they came out again and found there was a freon leak in my coil. They wanted to charge me $ 125.oo per lb. of freon for 6 lbs. which is 750.oo. Did the leak cause the capacitor to over work and burn out ? I argued with the tech they got upset. No charge that day. September 19th the coil under warranty was replaced. I wasn't charged for the coil but the 2 hour installation was $1,600.oo. That's... read more

Nancy V 

on BBB

2 years ago

Just had my air conditioner serviced i have the maintenance plan had really good service. The repairman was on time very friendly and polite. he used the hose and replace it before he left very good experience with this company, the service rep contacted me when it was time for my service which i really like. would recommend this company to anyone, in fact i have already done so. 

Nancy V 

on BBB

2 years ago

Just had my air conditioner serviced i have the maintenance plan had really good service. The repairman was on time very friendly and polite. he used the hose and replace it before he left very good experience with this company, the service rep contacted me when it was time for my service which i really like. would recommend this company to anyone, in fact i have already done so.