Knochelmann Service Experts

Michael M 

on BBB

2 years ago

The HVAC equipment is working well. However, I was promised that the equipment was made in the U.S.A. Only about 60% was manufactured in this country. Also, Roland ******* promised to take care of the rebates from Lennox and National Grid. After 1 year and many phone calls, this has not happened. I am unable to obtain these rebates on my own because I don't have some of the information that can only be provided by Roland *******. For example, my invoice does not have an invoice number. It's surprising to me that they are wil... read more

Tina M 

on BBB

2 years ago

We are very satisfied with the service and the furnace provided by ** *******. Our 17-year old, first-generation high-efficiency furnace decided to fail a couple of days prior to an extended Polar Vortex forecast for Calgary, so time was of the essence. I phoned ** ******* on a Wednesday afternoon, and a service tech visited that same evening and correctly diagnosed the problem as a dead fan motor. The old furnace served us well, but it was time to replace it. Aaron J*****, a Customer Service Rep, phoned shortly after the te... read more

Constance B 

on BBB

2 years ago

Service Experts in Fort Myers just installed 2 Lennox units in our home after Hurricane Ian came thru. We had a very positive experience and are very pleased with the price and professionalism of their crew. Our units are working great! 

Lee G 

on BBB

2 years ago

I contacted ********* Heating, Air Conditioning & Plumbing in ***********, OH because I needed a plumber to install in my water heater a new gas control valve/thermostat that the manufacturer shipped to me under warranty. They were willing to make an appointment with me, subject to cancellation, for the afternoon after the part was scheduled to arrive (last Friday by noon) via FedEx Express. We had been without hot water for nearly a week due to a mistake by Rheem. *********'s website claimed they had a 4.75 star rating base... read more

Leonardo V 

on BBB

2 years ago

can't complaint. they showed up in time. they fixed the issue ( so far no problems, it was enforced by ******** so if there is something wrong i guess they are responsabile) . and even the price was the best compare with other register companies. thanks again!. 

Donald M 

on BBB

2 years ago

We have had a maintenance contract with ************** since 2008 when they installed our new systems and never had a problem. The technician knows our systems and has always been square with us. In several instances they have saved us substantial costs. The last being a mitigation of a home inspection issue. The technician did a thorough inspection and found no issues, saving us a potentially expensive repair. I HIGHLY RECOMMEND ************** as a reputable company. 

Mike P 

on BBB

2 years ago

We had signed a service agreement with ws in 2022 after moving into our home and the original owner had a 10 year labor warranty agreement in effect. I received service renewal in the mail and called to confirm that the labor portion was also covered and explained we just bought the home. I was assured in writing that I was covered for 10 years labour and parts. My renewal this year arrived and again wanted to confirm the coverage, after initial confirmations it was a subsequent email from them said they made a "mistake"' an... read more

Barbara B 

on BBB

2 years ago

I have been with this company since 2016 at which time I purchased an air conditioner. It went out in 2000 and a service representative came out and said he would trade out the Trane for a Coleman unit. This unit has been a failure and doing the hottest time of the year I went for days without any air. I have been told it is not the unit but thermostat and it was changed out twice. It is still not working on heat which says 80 degrees but cool air is coming out the vents. I am expected to pay a service charge of $270 of whic... read more

JU V 

on BBB

2 years ago

called in to replace a furnace part. I sent email w/ the pics & part #s. booked for 10am arrived 2hrs later w/ missing parts. office emailed me about the part replacement, pricing/suggested to buy a new furnace instead. i said to proceed w/ repair. tech arrived in the He said, "well how am I going to fix this? How am I going to get this part off the main shaft?" I said he could cut it off or he could go back to the supply store/get the add't parts needed. I described how we could rebuilt the part. He left for 45 min and came... read more