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Keller Interiors Inc
- Flooring
- Indianapolis, IN
About this business
Location details
6425 English Ave # 4, Ste 4, Indianapolis, IN, 46219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Keller Interiors is the worst company I have ever worked with. They were to tear out our old tile and install a new back splash after the counter top was installed. It took us 5 months to get this project completed. The installers were great but we had to call Keller 8 times.The plumber was here 4 times the counter top was here 2 times. Keller would not work with anyone to schedule this project.
Never finished a job they were paid to do. Said flooring was faulty. Subcontracted through ****** and ****** sent a manager today and no flooring was faulty. They lied, just didn't want to do the job once complaints were filed. Workers left mess. Business lies. DO NOT USE. Corrupt.
Business response:
A Keller representative made a trip out to the home of the customers on 6/23 and it was determined that the flooring in fact was defective and was unable to be put down. Replacement flooring is trying to be reordered with ****** to ensure that the end product the customer gets is satisfactory and up to manufacturer standards.
We purchased carpet through Lowes in Gadsden AL. Note that I have physical health issues in which I pointed out to the installer.. Also Note that we have 4 kids and now our house is a wreck and nobody has a place to sleep.. We were scheduled for a install today for carpet in 3 rooms. 2 rooms were 3/4 of the way empty or better, the master had 2 dressers, a end table and a bed left. If you read the website of keller interior they tell you what they will move and what they won't move for you. The installers show up, I get up e... read more
Horrible business. Don't show up. When they did, didn't do anything but complain and left. Customer service is terrible. Multiple rescheduled appointments. Would never recommend, worst business I've ever dealt with! They take your money and don't finish the job!!!!
Business response:
There was a misunderstanding at the customer's home for some corrective flooring work that needed to take place. Keller Interiors made that right and while there were some delays with the job being completed for some corrective work needing to take place, the job is currently on track to finish over the weekend and into next week.
This company is absolutely horrible to deal with from day one. It took 3 weeks for someone to respond back to my phone calls and emails. They only responded after I included I wanted to talk to corporate and request a refund. After that email, they were quick to schedule an install the next week. Today is when my carpet was laid. It was done HORRIBLY. They damaged my brand new baseboards in 17 spots with what appears to be a hammer. Additionally, the staples and tack strips were not installed correctly resulting in them bein... read more
Business response:
We apologize for the issues Mr. ******* experienced with his installation and scheduling with our company. Mr. ******* was compensated for the problems he experienced with us.
7:30am the morning of my scheduled install of laminate flooring the installer called to let me know he'd be there just after 8am. I said great and asked how many installers would be working today. He said two. I then reminded him that each person must wear a mask (and wear it properly) while inside my home. He agreed. The installers arrived, as promised, about 8:15am and both were wearing masks at the time. The one installer who did all the talking then told me that they couldn't possibly wear masks while installing a flo... read more
*If possible, I would show 0 stars...On Friday March 6, 2020, an installer came to my home to install tile flooring, which I purchased from the Winter Garden (WG) Lowes store. The tile, and all supplies needed (per the flooring specialist at Lowes) were brought on site ahead of time. First of all, after I noticed the installer was not showing up within the time promised, he eventually called to advise he was late because of a meeting. So, after he finally showed up, he removed the areas of carpet, and started the tile instal... read more
Purchased carpet for our theatre room through *****. I had to buy an additional 200 sqft to make it look like one continues piece ( we paid more for this ONE room than all 4 of my bedrooms combined) ***** contracted Keller Interior to install the the carpet. Installer came out and refused to install carpet because we were missing a piece on our riser, we then had to pay someone to install the missing piece. The carpet on our riser does not coordinate with the pattern that's on the lower level of our theatre room. I've called... read more
Business response:
Scheduling was timely, and there were no issue during installation that our office was made aware of. The install was a small media room with a platform. She was sold 200 extra square feet of carpet to accommodate a desired look for the install. She was expecting that the carpet would flow from the platform to the floor without a break. Because of the composition of the platform this was not possible. In regards to Erin's customer service. After several times of being berated by the customer and her husband, we did block her... read more
One star rating is far too generous. We contracted with ****** to have carpet installed in a rental home. A person from Keller came out on a Monday and measured. We didn't hear anything until we called ****** in 3 days. Keller told them that they had to come out a second time to measure - which they did the following Monday. (In the meantime we had a handicapped renter coming in from out of state). The rep at that second Monday said that it was reasonable that the carpet should be installed by the end of the week. (our rente... read more
Business response:
Our mission is to provide every customer with a great experience and install and we'd like to elaborate on a few items mentioned. In the customer's contract, it states that Keller will not be responsible for removing carpet and/or pad that is stained with pet urine. It also states that Keller will remove furniture but those items must be empty in which case neither bookcase was. As for the 10 minute wait, the independent contractors reached out to the office to discuss the scope of work and materials. However, we all this be... read more
Frequently asked questions about Keller Interiors Inc
How is Keller Interiors Inc rated?
Keller Interiors Inc has a 2.5 star rating with 90 reviews.
When is Keller Interiors Inc open?
Keller Interiors Inc is closed now. It will open tomorrow at 8:00 a.m.
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