This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Jt's Chrysler Dodge Jeep Ram
- Auto Repair
- Lexington, SC
About this business
JTs CJDR is proud to serve the Columbia area with quality new and used Chrysler, Dodge Jeep, RAM cars, trucks, and SUVs. With the large variety of models that we offer, we have something for every taste and need. We also provide a full line of services dedicated to our South Carolina customers. From car repairs performed by expert mechanics, to auto parts, to car loans and leasing in Columbia, SC. Visit our site to see our wide variety inventory at www.jtsjeep.com or check out our expansive parts selection at www.absolutelym... read more
Location details
4838 Sunset Blvd, Lexington, SC, 29072, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service is terrible. Do not buy from JTs. The engine light has been since on we bought the Jeep. We were told we had to make an appointment for service. Took it in this morning at 8:00 a. m. I called at 4:00 but no one answered the phone. We were out so just stopped by thinking it had to be ready. The service manager told my husband that the appointment was just with him and did not guarantee service that day! We bought two vehicles at once and have not been happy with the attitude or service since the day we left the dealer... read more
Business response:
Mr. and Mrs. Moulder, we sincerely apologize for the inconvenience and the lack of communication on our part. You are correct, you should have been taken care of on the same day with an appointment. furthermore, your phone call should have been answered promptly and you should have been given an update on your vehicle regularly while your car was here. We strive to ensure that all of our customers are well informed and communicated with on every service visit and will surely use this to train our staff. In the future, please... read more
RecommendedMake Deal-tastic me 2.
Business response:
Thank you for your positive recommendation Mike! :)
We bought a 2019 Ram the bed liner was wrong my wife took it back was told to bring it back at 5 took it back at 5 was told would have to order one would call when comes in been a week and haven't heard anything. Wife called today was told they would check the parts department and call us back STILL WAITING they got my trade in and down payment AND now don't seem to care
Business response:
Thank you for bringing this to our attention. We are troubled to learn of your displeasure with any advertising that led to your distrust. Please know your satisfaction is important to us and we would appreciate the opportunity to speak with you to learn more about your concerns. Would you please contact us with your preferred contact information when you have a moment? Thank you.
I’ve been here many times since you opened. I have 3 Chrysler products- mind-numbingly exasperating service! Multiple phone calls- never to be answered by the service department! Ridiculous wait times, even after the vehicle work is done and the car is sitting on the lot! Ugggh you’ve GOT to get better at this!!!
Business response:
Thank you for the review. We appreciate your feedback and we are discouraged to hear about your experience with us. We strongly believe in customer satisfaction and happiness. With the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.
Their Service Dept is the WORST that I have ever dealt with. Buyer Beware!
Business response:
Hello David. With the information you have provided us, we will do what we can to remedy the situation. Can you please provide us with your best contact information, so that our executive management team may contact you to discuss your experience? Thank you.
Kenneth and the crew at JT’s were amazing they helped get us in an awesome used car thank you all so very much!!
Been to JT dodge two times this week to get my headlights fixed because they are fogging up and to get my hands free Bluetooth module fix on my 2017 Dodge Journey sxt. Come to find out my extended warranty doesn't pay for the parts to get this part fixed and labor it would cost me over $2000.00 dollars . I wish I could get out of this car .
Over 4 hours to replace a part that would have taken 30 minutes to replace at home. Service is always slow and they don’t have any accommodations for people with small children. No changing table.
Business response:
Ashley, we sincerely apologize for the long wait and will certainly work on finding a solution. Should this occur again, please feel free to contact me personally at 803-957-2010 EXT 2114 and I will be happy to help in any way. Our ultimate goal is to always provide excellent service in a timely manner. As for the changing table, we appreciate you bringing this to our attention and we will install one as soon as possible. Thank you. Taz Aziz. taz@jtscars.com 803-957-2010 EXT 2114
We went to JT’s in Lexington yesterday looking to purchase and pay cash for a late model used SUV. The salesman was SO rude once he realized I was quite serious about our budget being firm and actually said that I’d never find a late model used SUV for that price with that mileage. So, to the rude, condescending “good old boy” who sits at the first desk on the right with the Clemson paw screensaver: 1. You need to work on your attitude, especially towards women, and your complete lack of facial filter. 2. Check out my new SU... read more
Business response:
Kellie, we certainly apologize for the way you were treated. I can assure you that it will be addressed with further training so that this will not occur again. Our aim is to always maintain the highest level of professionalism and customer service and we obviously failed to do so in this case. Please enjoy your new vehicle and in the future please contact me personally, I would be happy to help. Taz Aziz 803-957-2010 EXT 2114 taz@jtscars.com
Frequently asked questions about Jt's Chrysler Dodge Jeep Ram
How is Jt's Chrysler Dodge Jeep Ram rated?
Jt's Chrysler Dodge Jeep Ram has a 3.8 star rating with 298 reviews.
When is Jt's Chrysler Dodge Jeep Ram open?
Jt's Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com